Bilingual Resident Communications Coordinator

Overview Gilbane Development Company is looking for a reliable, bi-lingual Support Assistant in New York City. The Support Assistant will work at a Construction Site Office located in West Harlem with the Project Manager and Assistant Project Managers. The project is in the first year of a three-year in-place renovation project. The development contains six 20-story buildings with a total of 1,272 apartments (West Harlem). Construction includes unit access for full renovations of apartments, building masonry repairs, new roofs, heating system replacement, elevator overhauls, public hallways and lobbies renovations, grounds improvements. The Support Assistant will work with a small team representing Ownership, usually in close coordination with the general contractor, property management company and the on-site supportive service provider. Work will include evening meetings, generally once a month. Responsibilities Work with residents to schedule access to apartments for contractors to complete work (based on larger project timetable); this work may include responding to requests for special accommodation e.g. temporary moves to other units within the development) Create letters and notices in English and Spanish (with input from Project Manager) about start and status of construction work for individual residents and whole buildings Deliver letters and notices for residents under doors; post in buildings Call residents to follow-up on scheduled appointments; communicate with contractors when residents request rescheduling for example vacation, illness Organize monthly update meetings for residents Answer residents’ calls requesting updates or providing comments on renovation work Take photographs of existing conditions in apartments and common interior spaces, catalog and upload images Help Assistant Project Manager with data entry regarding status of renovation work (will be trained to use Procore, an industry standard project management software; Sharepoint a Microsoft Office product for information sharing) Surveys to confirm resident satisfaction with renovation work Working one-on-one with households who need assistance packing/preparing for renovation work Qualifications Requirements Bilingual (English-Spanish) is required Excellent communications and administrative skills Comfortable working on the phone and in-person with tenants in NYCHA buildings Knowledge of Microsoft Word and Excel Data entry experience preferred (working in spreadsheets and forms) Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For New York, New York this position pays $32 per hour. Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test. Gilbane is an affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. #J-18808-Ljbffr Gilbane Building Company