Merchandise Operations Supervisor

Merchandise Operations Supervisor

Great retail execution happens when strategy meets flawless operational delivery. From accurate item setup and pricing to seamless promotions and store execution, merchandising operations play a critical role in bringing category strategy to life every day. As our business continues to grow and evolve, we are focused on strengthening operational consistency, improving process efficiency, and building strong cross-functional partnerships that enable speed and accuracy across the organization.

We are seeking a collaborative and execution-focused Merchandise Operations Supervisor to lead day-to-day merchandising operations, support team development, and drive excellence in data accuracy, system execution, and cross-functional coordination.

As the Merchandise Operations Supervisor, you will be a key driver of operational execution within the merchandising organization. You will ensure promotions, pricing, item setup, and merchandising processes are executed accurately and efficiently, enabling category strategies to come to life across stores and digital channels.

Blending strong operational expertise with leadership and collaboration, you will guide and develop a team, partner closely with Category Managers and cross-functional stakeholders, and strengthen processes that improve consistency, reduce execution risk, and support the business in delivering a seamless customer experience.

What You'll Do

• Serve as a key operational partner to the Category Manager, ensuring alignment and execution of merchandising strategies across the business pod.
• Oversee the execution of promotions, item setup, pricing updates, and merchandising workflows to support category objectives.
• Ensure accurate and timely execution of SKU setup, maintenance, and pricing activities within merchandising systems (RMS, RPM).
• Provide day-to-day leadership, coaching, and support for team members responsible for merchandising operations and data execution.
• Drive accountability and consistency across processes, ensuring teams follow established standards and best practices.
• Identify training needs and lead onboarding, documentation, and ongoing process education.
• Foster a culture of accuracy, collaboration, and continuous improvement.
• Act as a central connector between merchandising, marketing, inventory management, finance, customer service, operations, and vendor partners.
• Lead communication and coordination of operational priorities, deadlines, and project timelines.
• Partner with cross-functional teams to ensure smooth execution of promotions, signage requests, planograms, and advertising initiatives.
• Manage vendor communications related to costing, item setup, data updates, and operational execution.
• Oversee merchandising data accuracy and pricing execution within RMS and RPM to support business strategy.
• Ensure pricing updates, promotions, and e-commerce enrichment data are accurate and aligned with business requirements.
• Lead resolution of costing, pricing, and data discrepancies in partnership with the Category Manager and internal partners.
• Support testing and validation for system enhancements or cross-functional projects impacted by merchandising data.
• Identify opportunities to streamline workflows, reduce manual effort, and improve execution efficiency.
• Maintain process documentation, SOPs, and operational standards to ensure consistent execution across teams.
• Proactively identify risks or gaps in execution and drive resolution to protect the customer and business experience.

What You Bring

• Bachelor's degree in Business, Merchandising, Operations, or related field (or equivalent experience).
• Experience in merchandising operations, retail systems, data management, or category support roles.
• Strong understanding of item setup, pricing processes, promotions, and retail merchandising workflows.
• Experience leading or mentoring team members in a fast-paced retail environment.
• Ability to manage multiple priorities while maintaining strong attention to detail and accuracy.
• Strong communication skills with the ability to collaborate across cross-functional teams and vendors.
• Analytical mindset with the ability to identify issues, drive solutions, and improve processes.
• Ability to work independently with minimal supervision in a fast-paced environment.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.