Advisory Consultant - Front End

Advisory Services Consultant

Advisory Services Consultant is responsible for providing consulting services for the client base both within and outside of implementation services projects. This individual will work with senior leaders internally to deploy programs that add value for Waystar's clients and create a new source of revenue for the company, collaborating with the sales, marketing, and growth enablement departments to commercialize the service offerings and support the sales process. This position will leverage extensive healthcare revenue cycle IT and operational experience to help scope projects and oversee delivery of advisory services to Waystar clients.

What You'll Do

• Work closely with the Manager Advisory Services to set the strategic direction for the Advisory Services business unit.
• Create and implement a scalable and value-add set of Advisory Service programs that will improve the financial health of clients in Waystar's Health System & Hospital target market
• Collaborate cross-functionally with Waystar Support, Solution Adoption, Sales, and Growth Enablement teams to offer an integrated set of solutions/services and direct existing and prospective clients to the appropriate Advisory Service programs
• Provide client-facing leadership for the project teams and act as a subject matter expert, as needed
• Manage and lead client engagements with wide-ranging scope and complexity; accountable for consistent delivery of high quality results
• Help grow the Advisory Services team capacity and capabilities
• Leverage client engagement experiences to develop best practices for integration and workflow; transition knowledge to the rest of the Solution Adoption team
• Develop and maintain long-term client relationships and networks
• Travel independently or as a team for on-site sales and project scoping meetings with prospective clients
• Consistently identify opportunities to improve processes, tools, and documentation

What You'll Need

• Bachelor's or Master's degree
• 5+ years of project management and/or consulting experience with large health systems and hospitals
• Extensive experience in all aspects of healthcare revenue cycle (financial clearance, revenue integrity, coding, billing, denial management, insurance follow-up, patient engagement, outsourcing)
• Skilled at building and managing relationships with all levels of management (both internally and client-focused)
• Executive presence to interact with Director, VP, and C-Level clients
• Hands-on experience with HIS systems (Epic, Cerner, etc.)
• Excellent written and oral communication skills
• Outstanding decision-making, critical thinking, and problem-solving abilities
• Willingness to travel up to 75%

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.

Waystar Perks

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.