IT Project Engineer

Technology Professional

Nettech, a New Charter company, is looking for a hands-on technology professional to join our team in a project-focused role. You'll spend most of your time deploying and configuring technology, from new client onboardings and PC deployments to Microsoft 365 migrations and network installs. You'll also help us understand each new client's environment through discovery work. If you like being onsite, can quickly size up an unfamiliar environment, and take pride in thorough documentation, this role is for you.

Responsibilities

• Deploy, configure, and install desktops, laptops, and other end-user technology
• Carry out Microsoft 365 migrations, tenant consolidations, and modernization projects
• Deploy and configure Microsoft Intune, Entra ID, Conditional Access, and Defender solutions
• Install and configure SonicWall firewalls, UniFi switches, wireless access points, and network infrastructure
• Perform workstation refreshes, hardware deployments, and operating system migrations
• Assist with server, virtualization, and cloud infrastructure projects
• Coordinate implementation activities with clients, vendors, and internal teams
• Validate completed work and confirm documentation is accurate before project handoff

• Conduct technology assessments during client onboarding
• Document network, workstation, server, and Microsoft 365 environments
• Identify infrastructure deficiencies, security risks, and technology gaps
• Help create remediation recommendations and project scopes
• Support technology alignment initiatives and standards compliance reviews
• Work with our vCIO and Client Success teams to identify improvement opportunities
• Produce accurate discovery documentation used for quotes and strategic planning

• Keep accurate, detailed notes in ConnectWise Manage
• Give project stakeholders proactive status updates
• Document client environments to Nettech standards
• Communicate professionally with clients, vendors, and internal teams
• Keep all project and onboarding documentation current and complete

• Enjoys working onsite and hands-on with technology
• Can walk into a new environment and quickly assess what's there
• Takes ownership of projects from start to finish
• Communicates clearly with clients and teammates
• Writes thorough documentation without being asked
• Moves comfortably between project work, discovery, onboarding, and remediation efforts
• Wants to grow into senior project, solutions, or vCIO-oriented responsibilities

Qualifications

• 3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
• Hands-on experience with SonicWall and Ubiquiti UniFi platforms
• Experience working in ConnectWise Manage and/or ConnectWise Sell
• Exceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
• Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
• Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
• Self-motivated with the ability to prioritize and execute independently
• Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Certifications (Preferred)

• Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
• CompTIA Network+ or Security+
• SonicWall SNSA or SNSPE
• Ubiquiti UEWA or UENP

Compensation

• Salary starting at $55,000 based on experience
• Benefits including medical, dental, and vision insurance, 401k with matching, and responsible time off plan.

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we're investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.