Customer Service Representative

Job Description

Job Description

We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support. Based on general knowledge.

Key Responsibilities

• Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements. Based on general knowledge.
• Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits. Based on general knowledge.
• Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system. Based on general knowledge.
• Resolve customer concerns by following up on requests and escalating more complex issues as needed. Based on general knowledge.
• Provide administrative support, including scheduling appointments and assessments. Based on general knowledge.
• Assist with intake processes for new clients. Based on general knowledge.
• Manage emails and general office communications. Based on general knowledge.

Qualifications

• Previous service coordination experience required. Based on general knowledge.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently. Based on general knowledge.
• Proficiency in Microsoft Office Suite required. Based on general knowledge.
• Experience with data entry, documentation, and maintaining accurate records. Based on general knowledge.

Top Soft Skills

• Empathetic and patient approach when assisting others. Based on general knowledge.
• Clear and professional communication skills, both verbal and written. Based on general knowledge.
• Strong multitasking and organizational abilities in a fast-paced environment. Based on general knowledge.

• At least 2 years of experience in customer service, preferably in a call center or high-volume phone support setting.
• Demonstrated ability to handle inbound calls professionally while delivering strong customer support.
• Experience with order entry, data entry, and maintaining accurate records in a fast-paced environment.
• Ability to manage both inbound and outbound calls while balancing multiple priorities.
• Background in booking appointments and coordinating schedules with accuracy and efficiency.
• Working knowledge of basic office practices and proficiency with Microsoft Office applications.
• Strong communication skills, attention to detail, and a dependable approach to daily responsibilities.