Access Coordinator

Career At Lehigh Valley Health Network

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Job Title

Serves as the dedicated liaison for patient access improvements and workflow education related to ambulatory access and patient partnership at the local practice level.

Job Duties

Coordinates patient access by assisting with appointment scheduling across the enterprise, escalating issues, and advocating for patients.

Supports strategic plans, goals, and initiatives with emphasis on patient access and partnership.

Analyzes access and referral data, providing reports, insights, and trends to leadership.

Maintains productivity standards and recommends innovative approaches to improve performance.

Participates in onboarding, training, and re-education of practice staff.

Serves as a subject matter expert on access workflows, data tracking, and standard work

Minimum Qualifications

• High School Diploma/GED
• 2 years experience in an ambulatory practice setting and or equivalent experience in scheduling and coordination of patient access.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Advanced computer and typing skills.
• Basic knowledge of how to construct charts and graphs.
• EMR Training
• Knowledge and working use of medical terminology.

Preferred Qualifications

• Associate's Degree

Additional Qualifications Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.