IT Support Technician

Job Description

Job Description

Job Description

The Service Desk Technician operates and maintains pari-mutuel wagering technology in horse racing and gaming facilities, ensuring that betting kiosks, display boards, and related systems function reliably and efficiently. This role combines on-site technical support with remote help-desk responsibilities, focusing on race-day data operations, system monitoring, and customer assistance in a fast-paced, high-volume environment.

Responsibilities

• Operate and maintain pari-mutuel wagering technology used in horse racing and gaming facilities, including betting kiosks and display boards.
• Set up, configure, and test wagering kiosks and display boards at racetracks and gaming locations to ensure proper functionality before events.
• Monitor hub and tote systems for processing errors and performance issues, particularly during live race-day operations.
• Run race-day control center activities, including overseeing data flow, system status, and transaction integrity.
• Provide tier 1 technical support to customers and field staff, responding to issues related to kiosks, displays, and wagering systems.
• Deliver remote help-desk support, including troubleshooting, incident logging, and resolution or escalation of technical problems.
• Assist customers and on-site staff with kiosk usage and basic technical questions, maintaining a customer service-oriented approach.
• Perform basic diagnostics and troubleshooting of hardware and software issues affecting wagering systems and kiosks.
• Coordinate with field personnel and other technical teams when system issues require on-site intervention or advanced support.
• Monitor and manage race-day data operations, ensuring accurate and timely processing of race information and wagering transactions.
• Follow established procedures and documentation for system checks, incident handling, and problem resolution.
• Work scheduled shifts that cover early morning, daytime, evening, and overnight hours to support race-day operations and hub activities.
• Adapt to changing event schedules and operational needs, maintaining reliability and punctuality for assigned shifts.
• Maintain a team-oriented mindset, collaborating closely with colleagues to ensure smooth operations and consistent service quality.

Essential Skills

• Demonstrated ability to support kiosks or similar hardware in an operational environment.
• Experience providing tier 1 technical support, including basic troubleshooting and incident resolution.
• Strong customer service orientation, with the ability to assist both customers and field staff in a professional manner.
• Quick learning ability to understand wagering technology, system workflows, and race-day operational procedures.
• Ability to monitor systems for processing errors and respond promptly to issues during live operations.
• Comfort working in an on-site environment in Louisville, KY and other designated locations as needed.
• Reliability and flexibility to work scheduled shifts that may include early mornings, evenings, overnights, and weekends.
• Team-oriented approach, with willingness to collaborate and communicate effectively with hub operators and other staff.

Additional Skills and Qualifications

• Prior kiosk experience in gaming, retail, or similar environments is highly beneficial.
• Background in customer-facing technical support or help-desk roles is an advantage.
• Familiarity with race-day or event-based operations is helpful but not required.
• Ability to work in a structured, procedure-driven environment and follow established operational guidelines.
• Comfort with technology and eagerness to learn specialized wagering systems and tools.

Work Environment

This is an on-site role based primarily in Louisville, KY, within operational hubs that support horse racing and gaming facilities. The work environment centers around race-day control centers and wagering technology, including kiosks, display boards, and related systems. Shifts are structured to cover key operational windows, such as WednesdaySaturday 9:00 p.m. to 7:30 a.m., SundayWednesday 6:00 a.m. to 4:30 p.m., and WednesdaySaturday 6:30 a.m. to 5:00 p.m. (including support for New Jersey operations). The setting is fast-paced during live events, requiring focus and attention to detail, with a professional atmosphere where staff collaborate closely to ensure smooth race-day operations. Dress expectations align with a typical professional, on-site technical operations environment.

This is a Contract to Hire position based out of Louisville, KY.

The pay range for this position is $18.00 - $18.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Louisville, KY.

This position is anticipated to close on Nov 21, 2026.

This is a fully onsite position in Louisville,KY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.