Field Service Technician II

The Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring the candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning. Essential Functions Installation, Maintenance, and Repair Technical work pertaining to admixture dispensing equipment includes, but is not limited to, installation, preventive and scheduled maintenance, calibration, emergency, and service repair. Technical work pertaining to Verifi includes, but is not limited to, review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed, always serving as the local liaison and first line of contact to the customer. Customer Relations Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers. Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner. Understand the impact of customer satisfaction to achieve corporate goals. Planning & Scheduling of Dispenser Service Work The technician is self-dispatched. This requires an independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly, and monthly events in accordance with the needs of the company and the customer. In this role, the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such as organizational skills, planning skills, customer orientation, and project management skills. The technician is responsible for managing their response time consistent with customer expectations or agreement. Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products. Equipment Service Administration The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck. Other Duties Complete all safety training and online training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies. Develop a solid understanding of concrete and the concrete industry, most importantly, the operations of a concrete plant. Recommend modifications and product changes to improve the reliability of equipment; work with the R&D team to provide input to new system designs or research/testing A High School Diploma or Equivalent is required 4-7 years' experience (1 year of education equivalent to 1 year of experience) Equivalent, Military or other mechanical / engineering trainingOther requirements include: Must possess a broad array of knowledge, including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals. Ability to learn new technology and processes quickly Strong verbal and written communication skills with both colleagues and customers Organized and detail-oriented, particularly with regard to maintaining records Problem-solving skills Customer service & employee relationship skills Hands-on Electro-Mechanical aptitude Experience with hand tools, power tools, meters, and gauges Experience in field service type work Working knowledge of the Ready Mix Concrete industry is a plus Must be able to lift 50 pounds Must be able to wear a respirator and comply with GCP's facial hair policy for respirator users Must be able to comply with DOT requirements for a Non-CDL commercial motor vehicle driver medical certification exam, such as a drug screen, background check (safety performance and driving record). Flexible work hours, overnight travel Ability to respond to short-notice project work and emergency service calls Hours and Pay Hours: Varies/Flexible; 40 hours per week with potential for OT; No set schedule and hours worked varies based on customer needs. Pay range: $53,500 to $82,500 per year. Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience. Annual bonus: Targeted bonus amount is 8% of base salary based on company and individual performance measures. Total Target Cash range (base pay and annual bonus) is $55,700 to $86,400. Bonus payments are variable and are not guaranteed. Benefits Health and Wellbeing – Supporting your wellbeing, to thrive in life and work. Medical, Prescription Drug, Vision, and Dental Insurance Healthcare Saving Account and Flexible Spending Account options LiveWell Wellness Program Employee Assistance Program (EAP) Paid Time Off and Paid Parental Leave Retirement and Protection - Helping to make the future life you want a reality. 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan Company-provided Life Insurance, AD&D, Short-Term Disability Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance Additional Benefits Group Legal Identity Theft Protection Auto and Home Insurance Pet Insurance and Discounts Back-up Child & Elder Care PerkSpot Employee Discount Program Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. #J-18808-Ljbffr