Service Advisor

Job Description

Job Description

Want to join a successful commercial truck dealership in Oxnard?

GIBBS TRUCK CENTERS , established in 1969, is seeking an experienced  Sales Manager – New & Used Truck Sales to lead our sales efforts, develop customer relationships, and drive the growth of our New and Used Commercial Truck business.

Gibbs Truck Centers is a medium/severe-duty and heavy-duty Commercial Truck Dealer with five locations throughout Central California. For the past 26 years, the dealership has successfully earned the  Circle of Excellence Award and, for the past three years, has been recognized with the  Presidential Dealer Award , ranking among the  Top 10 of 122 dealers in North America .

We could not accomplish this without our outstanding team.  Come be a part of our success story!

Job Title: Service Advisor
Location: Oxnard
Department: Service Department
Reports To: Service Manager
Pay Rate: $18.00 - $25.00 per hour (Depending on Experience)

Job Summary

The Service Advisor acts as the primary liaison between customers and the service department at our dual International and Isuzu Truck Dealership . This role is responsible for scheduling service work, initiating work orders, maintaining communication with customers regarding repair status, and estimating costs. The ideal candidate will deliver exceptional customer service while maximizing service sales and technician productivity across both medium and heavy-duty commercial vehicle lines.

Key Responsibilities

Customer Service & Communication

• Greet customers promptly and professionally in person and over the phone.
• Act as the primary contact for customers throughout the entire repair process.
• Provide regular updates to customers regarding repair status and completion times.
• Explain repair estimates , diagnostics, and necessary maintenance to customers clearly.

Service Operations

• Open and close repair orders (RO's) accurately within our CDK Dealership Management System .
• Gather accurate vehicle information , including mileage, symptoms, and maintenance history.
• Translate customer descriptions of vehicle problems into clear, actionable instructions for technicians.
• Schedule service appointments to optimize shop workflow and technician efficiency.

Sales & Financials

• Promote and sell preventative maintenance services and necessary repairs to customers.
• Prepare accurate cost estimates for parts and labor.
• Obtain customer authorization before any additional repair work is performed.
• Review final invoices with customers and process payments upon vehicle pickup.

Warranty & Compliance

• Identify warranty coverage and look up campaign/recall information through both International and Isuzu Truck systems.
• Ensure all documentation complies with dealership policies, manufacturer specifications, and safety regulations.

Qualifications & Skills

Experience

• Minimum of 2 years of experience as a Service Advisor, Service Writer, or in a similar customer-facing role within the automotive or service industry.
• Experience with medium and heavy-duty trucks (specifically International Trucks, Navistar systems, or Isuzu commercial vehicles) is recommended but not required .

Skills & Knowledge

• Bilingual in Spanish is highly preferred to effectively serve our diverse customer base.
• Proficiency with CDK or similar dealership management systems is a plus.
• Strong customer service skills with excellent verbal and written communication.
• Strong multitasking abilities in a fast-paced environment.
• Mechanical aptitude or willingness to learn heavy-duty and medium-duty truck components.

Education & Licenses

• High School Diploma or equivalent required.
• Valid Driver’s License with a clean driving record.

Benefits

• Competitive hourly pay plus performance-based incentives
• Service Advisor Commission
• Medical Insurance
• 401(k) Retirement Plan with Company Match
• Vacation and Sick time benefits
• Ongoing manufacturer training (International and Isuzu)