IT Support Technician I

Technical End User Technology SupportPosition OverviewThis position provides technical end user technology support and may include diagnosis and troubleshooting of all organizational software, hardware and operating systems via phone, e-mail, portal, or chat inquiries. A successful candidate for this position must have excellent written and verbal communications skills, a consistently positive attitude and outstanding customer service.Essential FunctionsProvide first level support to the team members and other customers of Atlantic Health System. Document and classify incidents and service requests in the service management system. Provide initial support, investigation and diagnosis for all incidents and requests. Resolve, confirm resolution and close incidents or escalate calls to the appropriate teams. Escalate calls with required details when resolution cannot be achieved. Answer all correspondence in a timely manner. Create and edit knowledge documents. Attend and participate in meetings and training sessions. Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology. Coordinate with analysts or managers on service interruptions. Run reports and downloads per documented procedures. Monitor and act on system alerts. Write, edit and send professional enterprise communications. Other duties not previously outlined.QualificationsEducational Requirements, Certifications and Qualifications • Minimum of an associates degree or technical school certificate or one year related work experience• Must be able to type 40 words per minute.• Candidates familiar with Active Directory and Service Management Systems are preferred.• Candidates who have used or supported Epic, or who have worked in a healthcare role are preferred.• HDI, ITIL, Microsoft, COMPTIA certifications desirable.About UsAt Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:Atlantic Health Morristown Medical Center, Morristown, NJAtlantic Health Overlook Medical Center, Summit, NJAtlantic Health Newton Medical Center, Newton, NJAtlantic Health Chilton Medical Center, Pompton Plains, NJAtlantic Health Hackettstown Medical Center, Hackettstown, NJAtlantic Health Goryeb Children's Hospital, Morristown, NJAtlantic Health CentraState Healthcare System, Freehold, NJAtlantic Medical GroupAtlantic Visiting NurseAtlantic Mobile HealthAtlantic RehabilitationWe have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:Team Member BenefitsMedical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)Life & AD&D Insurance.Short-Term and Long-Term Disability (with options to supplement)403(b) Retirement Plan: Employer match, additional non-elective contributionPTO & Paid Sick LeaveTuition Assistance, Advancement & Academic AdvisingParental, Adoption, Surrogacy LeaveBackup and On-Site ChildcareWell-Being RewardsEmployee Assistance Program (EAP)Fertility Benefits, Healthy Pregnancy ProgramFlexible Spending & Commuter AccountsPet, Home & Auto, Identity Theft and Legal InsuranceNote: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.EEO STATEMENTAtlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran. Atlantic Health System