Hotel Front Desk Guest Service Representative

Job Description

Job Description

Benefits/Perks 

• Flexible Scheduling
• Career Advancement Opportunities 
• Competitive Compensation

We are seeking a friendly, customer‑focused Guest Service Representative to join our hotel team and deliver exceptional hospitality experiences. As the first and last point of contact, you play a vital role in creating positive guest impressions and ensuring every stay is comfortable, efficient, and memorable.

In this role, you will manage front desk operations, including guest check‑in and check‑out, reservations, and handling a variety of guest inquiries with professionalism and care. You’ll also help maintain a clean, welcoming, and organized lobby and front desk area that reflects our commitment to quality and service.

The ideal candidate is a true “people person” who thrives in a fast‑paced hospitality environment. If you are detail‑oriented, dependable, and passionate about providing outstanding customer service, we would love to have you on our winning team!

Responsibilities

• Greet every guest with a smile 
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information 
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment