Chief Human Resources Officer (CHRO)

Who We Are: We help our neighbors meet immediate needs and face long-term challenges. We steward our resources with transparency and efficiency. Together, we create a community where everyone is able to live with dignity and hope. Impelled by the love and teaching of Jesus Christ, while respecting the dignity and potential of all people, we collaborate to offer life-giving programs, advocate for the voiceless, and empower the vulnerable to foster a just society. Catholic Charities Archdiocese of New Orleans (CCANO) has been an open door, a warm welcome, dry ground, a defending voice, and a hand up for generations of Louisiana residents. Our shared stories and strong roots help a diverse community stand tall together. Meeting the needs of the whole person is our continued commitment. What You'll Do: The Chief Human Resources Officer (CHRO) is a mission-driven executive responsible for leading the people and culture strategy for Catholic Charities Archdiocese of New Orleans and its affiliated ministries. Serving an organization of approximately 300 employees, the CHRO ensures that human capital practices reflect the organization's Catholic identity, commitment to human dignity, and dedication to serving vulnerable populations from conception to natural death. The CHRO oversees all aspects of Human Resources (HR) including talent strategy, organizational culture, employee relations, leadership development, compensation and benefits, compliance, and workforce planning. This role ensures that policies, systems, and practices meet the complex regulatory requirements associated with government-funded programs while fostering a workplace culture rooted in compassion, service, accountability, and excellence. The CHRO serves as a strategic advisor to the President/CEO and executive leadership team and works closely with the leadership of each ministry to ensure alignment in mission, culture, and human capital practices. Work closely with legal counsel, finance, and compliance teams to ensure organization-wide compliance with federal, state, and local employment laws and regulations, establishing systems and practices that promote accountability and risk mitigation. Monitor evolving Human Resources best practices and regulatory requirements, proactively adapting policies, procedures, and workforce strategies to maintain compliance and organizational effectiveness. Support board governance through preparation of HR-related reporting, workforce metrics, and policy recommendations for executive leadership and board committees. Establish and promote consistent employment practices across affiliated agencies while allowing flexibility to support unique programmatic and operational needs. Oversee periodic internal reviews and audits of HR, payroll, and related systems to ensure accuracy, strengthen internal controls, and support continuous quality improvement. Strategic Planning & Leadership Develop and implement a comprehensive human capital strategy that supports the mission, strategic priorities, and growth of Catholic Charities and its affiliated agencies. Serve as a key member of the executive leadership team, advising the President/CEO on organizational culture, workforce planning, and leadership development. Lead strategic workforce planning initiatives and organizational development efforts. Develop and monitor workforce metrics and HR analytics to inform strategic decision-making, workforce planning, and organizational effectiveness. Foster a workplace culture that reflects Catholic Social Teaching, emphasizing respect for human dignity, service to the poor and vulnerable, and stewardship of resources. Talent Acquisition & Workforce Development Lead recruitment, onboarding, and retention strategies for a diverse workforce of approximately 300 employees across multiple program areas and service locations. Develop leadership pipelines and succession planning to ensure organizational sustainability and mission continuity. Design and oversee professional development programs that support employee growth, leadership capacity, and mission integration. Lead and develop the Human Resources team through mentorship, performance management, and professional development to ensure high-quality HR service delivery across the organization. Employee Relations & Investigations Serve as a resource for managers and employees in addressing workplace concerns, performance management, and conflict resolution. Conduct HR-related investigations and guide leadership in managing grievances and disciplinary actions. Support leadership in employee terminations, ensuring legal and ethical practices are followed. *Act as the final point of escalation for complex workplace disputes, ensuring a fair, empathetic, and documented resolution process. Where possible, implement restorative justice frameworks to repair workplace relationships after conflict. HR Operations Provide executive oversight of HR operations including compensation strategy, benefits administration, HRIS systems, policy management, and performance management processes. Lead efforts related to job classification, position grading, competitive and fiscally responsible pay ranges, and role evaluations. Use people data to track turnover, tenure, and demographics trends to inform executive decision-making and set objectives. Policy Development & Communication Develop, evaluate, and implement Human Resources policies, procedures, and practices that support organizational effectiveness, compliance, and employee engagement. Communicate Human Resources policies, updates, and organizational changes clearly and effectively to leaders, managers, and staff across all levels of the organization. Provide strategic guidance and oversight on employment policies and practices related to FMLA, ADA, FLSA, workers' compensation, background screening, and other applicable workplace regulations. Modernize and maintain the Employee Handbooks, ensuring policies reflect a modern, flexible, and inclusive workplace to include having legal review proposed Employee Handbook on a regular basis. Lead the internal people-response during emergencies such as inclement weather, a pandemic, organizational crises, or external socio-political events that affect the staff's well-being. Culture & Employee Engagement Weave the organization's "why" into every touchpoint of the employee lifecycle to prevent burnout and foster high morale. Cultivate a workplace environment that promotes collaboration, respect, accountability, well-being, and mission-centered service. Lead initiatives that strengthen employee engagement, well-being, and organizational communication to include but not limited to engagement surveys and stay interviews. Establish and maintain onboarding and offboarding strategies that promote engagement, knowledge transfer, and positive employee experience. Gather and analyze employee experience and engagement data to inform culture-building strategies and organizational improvements. Organizational Expectations Must complete all required professional development assigned in a timely manner. Must ensure all staff complete required professional development assignments in a timely manner. Must be sensitive to the service population's cultural and socioeconomic characteristics. Adhering to safety training and protocols daily and taking precautionary measures to ensure the safety and well-being of self and others. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Adherence to the code of Conduct and the Faith and Moral Policy is mandatory. Additional Duties Perform other duties as assigned by the President/CEO. Competencies: Business Acumen Integrity/Honesty Critical Thinking Performance Management Communication Minimum Knowledge and Skills: Deep commitment to the mission and values of Catholic Charities and Catholic Social Teaching Strategic thinker with the ability to translate mission and vision into effective people strategies Strong leadership and relationship-building skills with the ability to influence across diverse teams and ministries Expertise in employment law, compliance, and HR best practices Experience navigating complex organizational structures and multiple reporting relationships High emotional intelligence and ability to lead with compassion, discretion, and integrity Exceptional communication and organizational leadership skills Proven expertise solving problems Budget management skills Knowledge of computers to perform necessary tasks with common office and HR programs Perks! Medical, Dental & Vision

FSA & HSA

Indemnity Plans 401(k) Matching Company-Paid Life Insurance Company-Paid STD & LTD Wellness Program Incentives Employee Referral Bonus Employee Assistance Program (EAP) Teladoc And so much more! What You'll Bring: Master's degree in human resources, Business Administration, Organizational Leadership, or related field required. At least ten years of human resource management experience required, including executive level responsibility. Experience leading HR functions within large, complex organizations (300+ employees preferred) Experience working within nonprofit or social services strongly preferred. Demonstrated experience managing compliance requirements associated with government-funded programs. SHRM-SCP, SPRHR, or comparable HR leadership certification Reliable transportation Valid driver's license Travel Requirements: Travel requirements for the position include 30% local and 10% non-local. Remaining 60% will be on-site. Schedule: Exempt Monday-Friday Full-Time Let's Talk Money! $ 100k-$120k annually (Depending on Experience) Catholic Charities Archdiocese of New Orleans is an Equal Opportunity Employer. CCANO is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran status, genetic information, family or parental status, or any other status protected by applicable federal, state, and local laws.CCANO expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed above. Improper interference with the ability of CCANO employees to perform their expected job duties is not tolerated. CCANO complies with applicable state and local laws governing nondiscrimination in employment in every location in which CCANO has facilities. This policy applies to all terms and conditions of employment. #J-18808-Ljbffr Catholic Charities Archdiocese of New Orleans