Front Desk Agent

Job Description Job Description The Front Desk Agent plays a critical role in delivering excellent customer service and ensuring smooth operations at the hotel front desk. Working as part of a collaborative front desk team, the agent manages guest check-ins, check-outs, and inquiries while maintaining a welcoming environment. This position requires working rotating shifts to provide continuous support and exceptional guest experiences. Responsibilities Greet and check in guests efficiently and courteously Manage check-out procedures and process payments accurately Respond promptly to guest inquiries and resolve concerns Maintain accurate guest records and update reservation systems Coordinate with housekeeping and maintenance teams to ensure room readiness Assist with administrative tasks and front desk operations as needed Work flexible rotating shifts to support 24-hour front desk coverage Collaborate effectively with other front desk team members Preferred Qualifications 2+ years of experience in hospitality roles High school diploma or equivalent