Shift Leader

Shift Leader Position At Dunkin'We are looking for shift leaders to join our Dunkin' team! Shift leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Team Environment:Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational Excellence:Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to brand standardsSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High school diploma or equivalent, preferredCompetencies:Great Focus:• Understands and exceeds guest expectations, needs and requirements• Displays a sense of urgency with guests• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through• Resolves guest concerns by following brand recommended guest recovery processPassion For:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:• Identifies and resolves issues and problems• Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:• Develops and maintains relationships with team members• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsCompany IntroductionEverything we do is about you. From chefs who create exciting new flavors, to crew members who know exactly how you want your drink—we prioritize what you need to get you on your way. We strive to keep you at your best, and we remain loyal to you, your tastes and your time. That's what America runs on.Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. True to our name, we offer 50+ varieties of donuts, but you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods.