Bilingual Contact Center Representative

Job Description

Job Description

Customer Service Representative in Downtown Dallas

Location: Downtown Dallas
Compensation: $19.00
Schedule: Monday - Friday 8AM - 5PM

Are you looking for a fun work environment? Are you looking for a fast-growing company where you can truly call your professional home for years to come? Our Downtown Dallas client is looking for an energetic and professional Bilingual Customer Service Representative to join their team!!

SPANISH AND ENGLISH SPEAKING AND WRITING REQUIRED

Job Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer emails and chat with efficiency
• Follow communication "scripts" when handling different types of calls
• Engage with field offices
• Continuously monitor appointment paperwork and proactively solve issues.
• Process paperwork quickly and efficiently.

Job Requirements:

• 1-year of experience in a call center or similar work environment
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High energy and excellent attitude
• Team environment
• Organized, self-starter; comfortable working in a fast-paced environment

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas’ top employers
• Full medical benefits package
• Dedicated consultants who provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!