Onsite Manager

We are currently inviting applications for an Onsite Manager role based in Hillsboro, Oregon supporting our client, a global leader in semiconductor manufacturing and advanced technology solutions. This is a 100% onsite position where the selected candidate will play a critical role in managing day-to-day workforce operations at a high-performance Client site, ensuring adherence to strict safety, quality, and operational standards that Intel is known for. Candidates with strong leadership skills and prior onsite management experience are encouraged to apply or share referrals. Purpose The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence. Making an Impact The OnSite Manager drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded. Your Typical Day and Other Key Details Service Delivery & Reporting: Data Entry & Reporting: Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, in addition that all talent placed is continuing to meet all onboarding requirements. Additionally, the Onsite Manager ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records. Client Reporting: Prepares and delivers client-specific reports, ensuring all data is accurate and reconciled. This involves cross-referencing talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting. Order Management: Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real-time adjustments and coordination with internal stakeholders [RD1] to align resources with client needs. Talent Engagement & Support: Talent New-Hire Check-In’s: Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary. Performance & Safety Feedback: Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations. Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment. End-of-Day Wrap-Up: Administrative Tasks: Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day. Safety Reporting: Reviews any safety incidents or near-misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards. This ensures that all safety concerns are resolved, and preventive measures are in place moving forward. Client & Talent Updates: Before closing out the day, the Onsite Manager provides updates to clients regarding the day’s activities, including any safety or performance highlights. All data is reconciled, and any concerns from the client or talent are addressed promptly to ensure smooth operations the following day. Other Details Requires on-site presence at the client locations. Ability to work in a fast-paced environment with changing priorities. Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery. Success Measures Turnover Rate: Definition: The percentage of talent who leave their assignment before the agreed completion date. Definition: The percentage of scheduled hours worked by talent compared to the total available hours. FTE measured at 40 Hours. Definition: The percentage of talent timesheets that are submitted and processed accurately and on time, without discrepancies. Definition: The percentage of utilization of tools mandated by the OCE, including the end-of-week client recap, Client Workforce Review (CWR), and Client Stability Index (CSI), in addition to OCE proprietary tools and Data & Analytics platforms, and any other tools defined by OCE as critical for business review and analysis. Required Industry: 3+ years in staffing, and/or sales Education: High school diploma or equivalent Nice to Have Vertical knowledge: Previous experience in Client Environment Onsite management: Experience managing onsite programs in staffing/workforce solutions industry ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr