Manager, Global Client Operations

Position Overview

We are looking for a self-motivated and enthusiastic Manager, Operations who will be responsible for working with the Global Operations Associate Director & Director, in operationalizing the rollout and management of several global projects for the US + INTL markets. In this role, this person will at times correspond directly with our local markets, as well as be responsible for coordinating with the other people and businesses within our Mediabrands network on various projects. In this position, the individual will also be heavily involved in various systems & tools, and will need strong Excel experience, using it for data compilation, analysis, visualization, & automation.

Responsibilities

• Coordination with global team, and local markets, as needed

• Ongoing, consistent support to ensure compliance of processes, within set rules, and proper use of systems on a Global level

• Budget/finance management (via Media Tools) – facilitation of spend/impression reporting, flowchart issuances, audit deliverables, Orion savings, etc.

• Reporting, Q/A hygiene process – connection point between analytics, planning, and investment teams to ensure seamless data review/pass, launch Q/A and data hygiene processes

• Process documentation and operational enhancements – more formally document processes, create templates, and identify opportunities for operational improvements

• Coordination of education sessions, enterprise level thought leadership and POVs

• Competitive – coordinate and manage annual schedule of deliverables; ensure team is meeting deadlines

• Agency relations – collaborate with agency partners to continuously improve ways of working

• Help coordinate and manage day to day relationships with external partners (client + external agencies) and integrated internal teams across all SBUs

• Management/ownership of key global process documents (recruitment trackers, weekly status, etc)

Required Skills and Experience 

• Foundational knowledge of planning & investment processes – trafficking, billing, competitive, etc.

• Strong Excel experience

• Process oriented, operationally minded

Desired Skills and Experience 

• 3-5 years of experience in a similar role

• Problem solver, curious about making work more efficient

• Strong communicator, clear & concise delivery

• Ability to work autonomously

• Ability to manage multiple competing priorities

• Preferred working knowledge of Mediatools

Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.
The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency
It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  
For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position please email [email protected] .

Salary Range

$80,000—$100,000 USD