D365 F&O Solution Architect / Senior L3 Support Engineer POST NUMBER: 221725 [Remote]

D365 F&O Solution Architect / Senior L3 Support Engineer
DETAILS
Location : 100% Remote
Position Type : 6M C2H
Hourly / Salary : to $160K (based on experience)

JOB SUMMARY
Vaco is currently seeking a D365 F&O Solution Architect / Senior L3 Support Engineer for a 6M C2H opportunity that is 100% remote.  The D365 F&O Solution Architect / Senior L3 Support Engineer will serve as the senior technical lead for a key enterprise client, driving quarterly health assessments, architectural recommendations, and L3 escalation support. The D365 F&O Solution Architect / Senior L3 Support Engineer is a client-facing role blending deep platform expertise with advisory delivery in a managed services environment, working alongside a primarily India-based team to exceed support outcomes. The D365 F&O Solution Architect / Senior L3 Support Engineer must bring solution architecture experience, strong Dynamics knowledge, and the ability to guide clients through optimizations without direct hands-on implementation.

• D365 Architecture Leadership
  • Architecture / Operational Support Balance – 50/50 Strategic / Operational Support | Driving Strategic Architecture Activities / Supporting Ticket Resolution / Escalations
  • D365 Architecture – Providing Senior Architect-Level Expertise for D365 Platform Health Assessments / Architectural Reviews / Platform Optimization Initiatives
  • D365 F&O Platform Assessments – Leading Quarterly Health Assessments / Architectural Reviews of D365 F&O Environments in Partnership With Customers and MS
  • Customization / Configuration Analysis – Evaluating Customizations / Extensions / Configurations to Identify Performance Bottlenecks / Stability Risks / Architectural Inefficiencies
  • Architecture Optimization / Advisory Services – Providing Actionable Recommendations Around Architecture Improvements / Best Practices / Remediation Strategies to Improve Platform Performance / Reliability / Scalability
  • System Health / Performance Evaluation – Conducting Deep-Dive Analysis into How Platform Customizations / Configuration Decisions Impact Overall System Stability / Health
  • Client Advisory / Technical Consulting – Delivering Findings / Architecture Diagrams / Strategic Guidance | Implementing Recommendations via Consultative Engagements without Direct Hands-On System Modification Responsibilities
• Client Advisory / Strategic Guidance
  • Quarterly Evaluations – Leading Client-Facing Quarterly Evaluations with MS Focused on Best Practices / Recommendations / Platform Improvement Opportunities
  • Customer Engagement / Advisory Leadership – Confidently Interfacing Directly with Customers during Health Assessments / Technical Discussions / Architecture Reviews
  • Pre-Sales Technical Support – Participating in Pre-Sales Conversations with Prospective Large D365 Customers to Demonstrate Technical Depth / Platform Expertise / Service Offerings
  • Technical-to-Business Translation – Translating Complex Technical Concepts into Clear / Business-Friendly Recommendations / Actionable Guidance
  • Stakeholder Trust / Relationship Building – Building Strong Technical Credibility / Trust with Client Stakeholders via Consistent Advisory Engagement / Expertise
• L3 Escalation / Delivery Oversight
  • D365 Technical Escalation Authority – Primary Escalation Point / Highest Technical Authority for Distributed Dynamics Support Teams (L2/L3 Offshore Delivery Model)
  • Major Incident / Production Support (P1/P2) – Handling Complex High-Impact Production Issues | Advanced Troubleshooting / Root Cause Analysis
  • Overflow Customer Support – Providing Supplemental Support on Direct Customer Tickets | Maintaining Service Continuity / SLA Compliance
  • Microsoft Escalation Management – Opening / Managing / Driving Escalations with Microsoft Support for Critical Platform Issues / Defects
  • Production Stability / Risk Mitigation – Ensuring System Stability via Proactive Technical Guidance / Preventive Actions / Permanent Corrective Fix Implementation

JOB REQUIREMENTS

• D365 F&O Platform Architecture (expert) – Assess / Optimize Large-Scale / Multi-Company D365 Environments | D365 F&O Architecture / Metadata Model / Batch Framework / Data Entities / Security Model
• Diagnostics / Performance Troubleshooting (advanced) – Identifying Root Causes of Performance / Stability | Trace Parser / PerfTimer / X Profiler / LCS Diagnostics / Azure Monitoring / Application Insights
• Database / Batch Performance (advanced) – Batch Processing Optimization / Troubleshooting | SQL Server / Azure SQL Query Optimization / Indexing / Performance Tuning
• Development / Customization Knowledge (advanced / light hands-on) – X / Extensions / Chain of Command / Event Handlers (Review / Critique Custom Code) | NOT Heavy Development | Focused on Reviewing / Guiding vs. Writing Significant New Code
• Azure / Integration Awareness (working knowledge) – Azure Services (Logic Apps / Service Bus / Azure Functions / DataFactory, etc.) Relating to D365 Integrations

PRFEFERRED (not required)

• MS Certifications – MB-500 / MB-700 / MB-920, etc.
• Microsoft / Vendor Health Assessments – Participating in Quarterly MS-Led / Vendor-Led Platform Health Assessments / Reviews
• Pre-Sales Technical Exposure – Pre-Sales Technical Discussions Supporting Solution Positioning / Customer Advisory Engagements
• DevOps / ALM Awareness (understanding) – Supporting DevOps / Application Lifecycle Management Concepts (Azure DevOps / LCS / Deployable Packages)

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.