Admissions Support Representative

Admissions Support Representative

The Admissions Support Representative plays a key role in supporting student recruitment and enrollment across multiple campuses in a fully remote environment. This position combines prospective student engagement, admissions guidance, and administrative coordination to help qualified applicants navigate the enrollment process. Working closely with campus admissions teams and enrollment leadership, you will conduct virtual interviews, manage follow-ups, and maintain accurate records throughout the student journey. You will use phone, email, text, and customer relationship management tools to build relationships and deliver a positive applicant experience. The role requires strong communication skills, attention to detail, and a commitment to following established admissions procedures and federal financial aid policies. It is an opportunity for a customer-focused professional to contribute directly to enrollment goals while helping prospective students make informed decisions about their education.

Key responsibilities include:

• Provide accurate admissions information and assess prospective applicants' eligibility according to established admissions criteria and the school's catalog.
• Conduct virtual interviews with prospective students in accordance with established guidelines and direction from admissions leadership.
• Use available vendor resources and outreach tools to engage or re-engage prospective students, schedule campus appointments, and deliver high-quality customer service.
• Manage recruitment activities through scheduled appointments, timely updates, and detailed documentation in the customer relationship management (CRM) system.
• Conduct consistent outreach by phone, text, and email to schedule appointments, follow up with individuals who miss appointments, and maintain ongoing communication.
• Meet or exceed established expectations for admissions support activities, appointments, interviews, and student referrals.
• Follow all applicable federal financial aid policies and authorized enrollment procedures.
• Prepare, complete, and submit required admissions documents and records accurately and on time.
• Collaborate with campus admissions teams to coordinate and support student recruitment efforts.
• Direct prospective and current students to the school's online catalog when appropriate.
• Maintain a positive, professional, and businesslike approach when interacting with students, prospective applicants, colleagues, and other stakeholders.
• Protect confidential information and handle sensitive student records with discretion.
• Perform additional duties as assigned.

Required qualifications and skills include:

• High school diploma or GED.
• At least five years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field.
• Basic understanding of core job responsibilities and the ability to follow established procedures and instructions.
• Beginner-level proficiency with standard software applications, including Microsoft Word and Excel, and the ability to learn additional computer systems.
• Strong customer service skills and the ability to build relationships and deliver solutions tailored to individual needs.
• Effective communication skills across multiple channels, with the ability to adapt messages to diverse audiences.
• Good listening, reasoning, problem-solving, and decision-making skills.
• Strong organizational skills and the ability to maintain accurate records, meet deadlines, and manage multiple tasks in a fast-paced environment.
• Ability to understand and apply relevant information, policies, and data to daily responsibilities.
• Professional judgment and the ability to maintain confidentiality when handling sensitive information.
• Willingness to participate in team discussions and training, receive feedback, ask clarifying questions, and develop new skills.
• Ability to work independently within structured guidelines while collaborating effectively with colleagues and stakeholders.
• Ability to use computers and related hardware and software to process transactions, enter data, and maintain documents.
• Ability to meet the minimum technical requirements for remote work.

Preferred qualifications include:

• Bachelor's degree in business, finance, marketing, or a related field.
• Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process.

Benefits:

• Pay range: $22.50$33 per hour.
• Medical, dental, and vision insurance coverage for employees and eligible dependents.
• Health plan eligibility beginning on the first day of the month following one full month of employment.
• Paid time off programs, including vacation, sick leave, and flexible time off.
• Retirement plan with a 50% employer match on the first 6% of employee contributions, available after 90 days.
• Four weeks of paid parental leave for birthing and non-birthing parents to bond with a new baby.
• Pet insurance coverage through ASPCA.
• Tuition waiver for employees and eligible immediate family members after six months of employment.
• Fully remote work arrangement within the United States.
• No travel required.