Case Manager

Pre-Suit Case Manager

Farah & Farah is the leading personal injury law firm in Georgia and Florida, founded on principles of integrity, hard work, and a commitment to our clients. Based in the heart of downtown Jacksonville, we have successfully recovered millions for those we represent. Our exceptional focus on client care is what truly sets us apart from other firms.

Key Responsibilities:

As an Pre-Suit Case Manager, you will be responsible for gathering essential documents and evidence related to claims, negotiating settlement offers, and operational support within the office. You will collaborate with your team to draft demand letters, facilitate negotiations, and assist in maintaining efficient office operations and team performance.

• Manage and negotiate cases with insurance companies
• Effectively handle a full caseload
• Maintain regular communication with clients
• Open new files and establish initial client contact, ensuring ongoing communication
• Conduct thorough investigations for each case, gathering and analyzing relevant information, and entering data into the ATO database
• Verify insurance coverage and liability issues, maintaining contact with insurance providers
• Oversee client medical care while communicating with both clients and medical professionals
• Schedule medical appointments and explain procedures and related documentation to clients
• Continuously monitor case status and review medical records
• Organize and maintain case files in preparation for demand writers
• Assist management with reporting, office coordination, and maintaining compliance with firm policies and procedures
• Support office staff and assist with team oversight as needed
• Serve as liaison for office operations and provide support to staff and management
• Assist with training, mentoring, and onboarding new team members
• Monitor workflow and help ensure cases are progressing efficiently and deadlines are met
• Help foster a positive, professional, and team-oriented office environment

Minimum Qualifications:

Strong organizational skills with the ability to manage time and prioritize multiple tasks Excellent verbal and written communication skills Ability to empathize and interact effectively with clients during challenging times Determination to achieve the best outcomes for clients Passionate and prideful approach to your work Strong problem-solving skills and attention to detail Consistent attendance, reliability, and integrity Ability to multitask while maintaining professionalism and confidentiality Bilingual skills are a plus!

Benefits We Offer:

401(k) with matching contributions Comprehensive health, dental, and vision insurance Life insurance and short-term disability coverage Paid time off and an employee assistance program Health savings account Referral program

Schedule:

Full-time, 8-hour shifts Monday to Friday Onsite in a professional office setting

Equal Opportunity Statement: Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify: We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm your eligibility to work in the U.S. If E-Verify cannot confirm your authorization, we will provide written instructions and the opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to resolve the issue before any employment actions are taken. E-Verify will only be utilized once you have accepted a job offer and completed the I-9 Form.