Service Manager

Service Manager OpportunityAccelerate your career with Ed Morse Automotive Group! With over 75 years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50+ locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.Ed Morse Automotive Group is looking for a service manager to join their team.ResponsibilitiesDevelop service operations, gross profit, and expense control.Possess a minimum of 5 years of expertise as a service manager. Responsible for the daily operation of the automotive service department to achieve maximum sales and productivity.Recruit, hire, train, and develop a team of top automotive service professionals while promoting strong customer satisfaction and building loyalty.Handle customer complaints tactfully, promptly, and with concern for the customer.Provide exceptional customer service by listening to customer concerns and finding the best possible solutions.Generate and strive to increase labor sales.Ensure that vehicles are being serviced properly while utilizing technicians efficiently.Maintain a quality staff that meets and exceeds training standards outlined by the manufacturers.Supervise and manage the workload and schedules for all service employees.Have a full understanding of job requirements for associates within the service department and how those jobs are to be performed.Manage payroll and expenses to meet the changes in the business.Ensure that the department and equipment meet required safety standards for a hazard-free work environment.Qualifications5 years of service manager experience in the automotive industry is a must.Strong customer focus including negotiation and de-escalation skills.Leadership ability to include demonstrated ability to develop team members.Good automotive technical aptitude to work with automotive technicians.Ability to learn and work with automotive software.Successfully complete a pre-employment background check and drug screening.Valid driver's license with a clean driving record.Why Ed Morse?In addition to a rewarding career, Ed Morse offers our employees the following:Weekly payUncapped earning potential! - Bonuses, commissions, etc.401K with company matchCompetitive health benefits including:MedicalDentalVisionSupplemental insurance options, life insurance, short-term disability & long-term disabilityEmployee Assistance ProgramQuarterly wellness programVacation paySick paySix paid holidays each calendar yearFantastic employee purchase program! – Discounts on vehicles, parts & serviceEmployee referral program- Get rewarded for working with friends!Become involved in our community with Ed Morse CaresUnlimited career potential- opportunities in multiple states with over 30+ brands!Ongoing education- receive manufacturer and product knowledge training