Director of Operations

Location: On-Site (Indianapolis Headquarters)


FLSA Status: Full-Time, Exempt


About the role:


The primary function of the Director of Operations is to provide leadership and practical, hands-on support across PreBorn!'s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows.


Key Responsibilities


1. Operations Leadership + Hands-On Support


- Lead Operations teams while actively participating in solving day-to-day operational challenges.


- Support departments directly during workload spikes.


- Build repeatable systems and work alongside staff to implement them.


- Partner with IT, Software Development, and Reporting on operational readiness.

2. Facilities Oversight (Not Execution)


- Supervise the Building Manager.


- Approve facility budgets, vendor strategy, and improvement plans.


- Oversee compliance and building readiness reports.

3. Logistics Oversight + Participation


- Oversee logistics systems for shipments, equipment distribution, and purchasing.


- Participate hands-on when necessary.


- Build forecasting models for ministry-wide needs.

4. Administrative Operations Leadership


- Supervise the Office Manager


- Lead administrative support functions.


- Build workflows, SOPs, and templates.


- Step in during peak periods to ensure operational continuity.

5. Vendor & Contract Strategy + Support


- Lead contract negotiations and stewardship.


- Establish SLAs and vendor scorecards.


- Support escalation issues.

6. Operational Compliance Leadership + Oversight


- Develop and implement Safety Plans, Emergency Plans, and policy frameworks.


- Build compliance tools and documentation.


- Delegate execution to appropriate Ops staff.

7. Cross-Department Project Leadership


- Lead and participate in operational components of major initiatives.


- Coordinate timelines, risk logs, and implementation efforts.

8. Team Leadership


- Provide mentoring, accountability, and direction for Operations staff.


- Model operational excellence and pace.


- Build a spiritually grounded and service-oriented culture.

Qualifications


- 5+ years of leadership in operations or multi-department oversight.


- Demonstrated success building scalable systems.


- Strong strategic and communication skills.


- Alignment with PreBorn!'s mission and Statement of Faith.

Character Qualities
• Strategic, Critical Thinker
• Innovative Problem Solver
• Collaborative, Flexible and Adaptable
• Resourceful, Outcomes-based, and Solutions-oriented
• Forward-thinking

MISSION PRE-BORN INC is an EEO Employer - M/F/Disability/Protected Veteran Status