Customer Care Specialist

Job Description

Job Description

CSR II - Customer Care Specialist

Pellitteri Waste Systems, Inc. Madison, WI, USA

Compensation: $24.00 - $24.50/hour

Employment Type: Full-Time

Why Work Here?

Pellitteri Waste Systems was truly humbled to receive the 2025 Family Business of the Year Award from In Business Madison. We are a family owned business that puts integrity, passion and pride into all of our client relationships.

Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that has been a locally owned and operated for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at -Y.

We offer:

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options , dental and vision insurance
• 401k plan, with a generous match of up to 4%
• Weekly overtime opportunities!

Responsibilities:

• Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
• Take escalated phone calls and/or emails when necessary
• Have the necessary writing skills to answer municipalities and other customers via email
• Provide accurate service and pricing information to customer inquiries and sales
• Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
• Participate in the planning and improvement of the departments processes

Qualifications:

• 3-5 years of customer service experience preferred
• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
• Ability to think critically and problem-solve with creative solution
• Proven experience with high level writing skills and experience with working with municipalities is preferred
• Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
• Ability to prioritize, multitask, be detail-oriented and efficient
• Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company website:

Company address: 7035 Raywood Road, Madison WI 53713