Quality Manager

Job Summary:

The Quality Manager will be responsible for leading all Quality Engineering and Quality Assurance activity within the plant. This role will oversee the implementation and enforcement of quality control systems and processes within our organization. This role will be responsible for ensuring that products meet both internal standards and external regulatory requirements, maintaining high levels of quality and consistency across all operations.

Essential Functions:

• Lead the development and implementation of quality assurance processes to ensure mobility systems meet specified standards
• Collaborate closely and proactively with Supplier Quality, Operations, and Field Service, Engineering to ensure products meet all customer requirements.
• Continuously evaluate and improve production and operational processes to enhance product quality and reduce defects
• Develop department level budgets and monitor expenditures to ensure targets are met.
• Ensure all operations comply with industry standards, safety regulations, and legal requirements.
• Lead and manage the Quality Assurance team, providing training, guidance, and support to achieve performance goals.
• Drive product quality metrics and drive continuous improvement initiatives to reduce defects and enhance product reliability.
• Participate in program/project execution through review of proposals and completion of gate reviews.
• Conduct regular audits and inspections to maintain high quality standards.
• Collaborate with suppliers and vendors to establish quality requirements, monitor performance, and resolve any quality related issues.
• Analyze quality performance metrics, prepare reports, and communicate findings and improvement plans to senior management.
• Investigate customer complaints and feedback, implementing corrective actions as needed to ensure customer satisfaction and minimize quality-related issues.
• Maintain detailed records of quality audits, corrective actions, inspections, and test results, ensuring compliance with internal and external quality documentation requirements.
• Lead the problem resolution process (CAPA (Corrective and Preventive Actions))
• Implementation of quality control loops and quality gates in order to reduce scrap and rework as well as warranty
• Establish a structured rework process within a highly regulated environment

Qualifications:

• Bachelor's Degree in Quality Management, Engineering or related field
• Strong leadership, organizational, and problem solving skills
• Experience meeting Quality Management System requirements - ISO 9001
• Experience with lean manufacturing principles (Six Sigma)