TMS Clinic Coordinator

TMS Clinic Coordinator

NeuroStim TMS is seeking a highly organized, compassionate, and proactive TMS Clinic Coordinator to support the daily operations of our Bellevue clinic. As a key leader in your clinic, this role combines patient coordination, clinic operations, and hands-on support in a collaborative outpatient mental health setting.

You'll play an essential role in creating a smooth, welcoming experience for patients on their care journey while helping our clinical team deliver exceptional care. Ideal candidates are organized, dependable, service-oriented, and comfortable balancing administrative responsibilities with patient interaction in a fast-paced healthcare environment. If you bring a positive, team-first attitude and enjoy making a meaningful impact on patients and teammates, we'd love to meet you.

TMS Coordinator Responsibilities

• Greet and support patients throughout their visits with warmth and professionalism.
• Collect and manage patient payments using Transaction Express, including setting up recurring payment plans.
• Process New Patient Packets (NPP) and collect required documentation and signatures (e.g., ROI forms).
• Maintain clinic inventory, order supplies, and keep the clinic environment clean and organized.
• Schedule patient appointments and manage follow-ups with accuracy and urgency.
• Perform regular chart audits and assist with administrative provider documentation.
• Monitor and report patient concerns, care feedback, and operational issues to leadership.
• Encourage patients to leave Google reviews to support clinic awareness.
• Assist with TMS equipment setup and provide treatment coverage as needed (training provided).
• Support technicians with clinical flow and ensure sessions run smoothly.
• Act as a leader within your clinic, setting a tone of accountability, professionalism, and positivity.
• Serve as a resource for clinic teammates and assist with onboarding new staff.
• Foster a culture of compassion, communication, and collaborationsupporting both patients and peers.

Compensation & Benefits (Full-Time Employees are eligible for):

• Competitive Hourly Rate: $26-28/hr
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents*
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses*
• Employer-paid life insurance and AD&D coverage*
• Employee Assistance Program (EAP) with confidential mental health and life support resources*
• Generous paid time off and additional paid holidays* *Indicates benefits available only to full-time W-2 Employee

TMS Coordinator Qualifications

• Bachelor's degree required; psychology or a related field strongly preferred. (Relevant experience may be substituted in place of educational requirements)
• Minimum of 2 years of experience in a leadership, supervisory, or team lead role.
• Prior experience in a healthcare, behavioral health, or medical office setting is highly valued.
• Excellent communication and organizational skills.
• Ability to stay calm and focused in a dynamic, patient-facing environment.
• Tech-savvy and confident using electronic health systems and payment platforms.
• A commitment to delivering compassionate, high-quality care.

If you're ready to join a team where your work makes a real difference and where your growth is encouraged we'd love to meet you.