Crisis or Residential Recovery Unit Associate

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Salary: $26,000

Education Requirement: High School Diploma or GED (minimum)

SCHEDULE: Night shift
Position Summary

The Crisis Residential Support Specialist provides support to consumers and providers within the Crisis Residential Recovery Unit (CRRU) and the Children’s Crisis Unit. This role focuses on ensuring consumer safety, assisting during crisis situations, and supporting the daily operations of the units.

Key Responsibilities

• Monitor consumers to ensure safety and well-being.

• Assist with proper medication self-administration.

• Handle telephone contacts for the CRRU crisis line and Mobile Crisis services (Ashland location).

• Document crisis calls and maintain accurate records.

• Ensure proper completion and review of admission and discharge paperwork.

• Monitor and record vital signs and conduct routine bed checks.

• Assist in resolving immediate crisis situations.

• Complete required 40-hour crisis intervention training .

• Transport clients to necessary services when needed.

• Maintain and review client charts nightly to ensure accuracy.

• Represent the organization professionally with consumers, families, and outside entities.
  

Skills & Knowledge Required

• Strong observation and crisis response skills

• Ability to maintain accurate documentation and records

• Professional communication with consumers, staff, and external partners

• Ability to work in high-stress situations with compassion and professionalism