Cyber Claims Specialist - Cyber Insurance

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Cyber Claims Specialist – Cyber Insurance based in the United States. This is an exciting opportunity for an insurance, claims, or legal professional looking to develop specialized expertise in the rapidly evolving cyber insurance industry. In this fully remote role, you will help customers navigate cyber incidents by managing claims from initial notification through investigation, coverage assessment, and resolution. You will benefit from structured onboarding, hands-on training, and direct mentorship from experienced cyber claims professionals, with a clear path toward independent claims handling. Working closely with customers, brokers, underwriting teams, legal counsel, and cybersecurity vendors, you will contribute to effective claim outcomes and a high standard of customer service. You will also help identify claims trends, inform policy development, and strengthen risk management practices across the business. This position is ideal for an analytical, dependable, and customer-focused professional who thrives under pressure and wants to build a meaningful career in cyber risk management. Accountabilities - Manage a growing portfolio of primarily first-party cyber insurance claims, supporting the full adjudication process from first notice of loss through resolution, with increasing independence as experience develops. - Complete a structured onboarding and training program, working under the guidance of experienced claims professionals before progressing to independent file management. - Analyze policy coverage, assess claim circumstances, and prepare clear, accurate, and well-reasoned coverage letters and customer correspondence. - Develop practical knowledge of both primary and excess insurance claims, including the coverage considerations and processes associated with each. - Work directly with policyholders and brokers to understand claim needs, communicate decisions, and achieve fair, timely, and effective outcomes.

- Coordinate with external legal counsel and specialist service providers, including digital forensics and incident response firms, to help customers respond efficiently to cyber incidents. - Collaborate with Operations colleagues to maintain efficient claims administration, accurate records, and reliable claims data. - Analyze claims portfolio performance, identify emerging trends, and communicate relevant insights to support informed business decisions. - Provide claims-related input on policy wording and tailored client solutions, helping improve coverage clarity and the customer experience. - Partner with Actuarial, Finance, Risk Management, Underwriting, and Product teams to share claims insights and support effective client and risk management. - Represent the organization at industry conferences, client events, and professional association activities as experience and expertise grow. - Maintain strong responsiveness, sound judgment, and professional communication throughout the claims process, particularly when handling time-sensitive or high-pressure situations. Requirements: - Bachelor's degree or equivalent, with a bachelor's degree specifically identified as the preferred formal qualification for this position. - Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field. - Strong commitment to customer service, with the responsiveness and professionalism needed to support customers during stressful cyber incidents. - Excellent written communication skills, including the ability to draft clear, precise, and well-supported coverage letters and other formal correspondence. - Strong verbal and interpersonal skills, with the ability to communicate confidently and empathetically by phone or video, including in challenging situations.