Customer Experience Coordinator

Job Description

Job Description

Company: The Davey Tree Expert Company
Locations: Suffolk, VA
Additional Locations: NA 
Work Site: On Site
Req ID: 229199 

Compensation Data

$25-$29 hourly

Job Duties

Responsibilities:
• Coordinate incoming calls professionally
• Aid in contract preparation, including data entry and drafting assistance
• Assist with employee onboarding and guide the use of the employee data management system
• Process and maintain employee timesheets
• Handle client setup, file service reports, and distribute invoices
• Support third-party billing systems and manage accounts receivable
• Participate in employee and professional development training
• Compile and maintain client, equipment, and business records
• Utilize office software effectively
• Manage and order office supplies
• Handle incoming and outgoing mail
• Collect data for the Production Report (PSR)
• Provide direct assistance to the manager

Qualifications

● Minimum of two years of experience in office processes and office administration procedures or equivalent education
● Proficient in Microsoft Office and other computer or software programs necessary to complete job duties

Additional Information

What We Offer [Benefits]:
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
• Group health plans* 
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program* 
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!

* All listed benefits available to eligible employees on Day 1.
** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union. 

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

If you need assistance at any time, please contact us at View phone number on us.fitly.work or at View email address on us.fitly.work.

Employment Type: Permanent 
Job Type: Full Time 
Travel Expectations: Up to 25%