CHF Nurse Navigator

Overview Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base across Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation to ensure every individual receives the highest standard of support. Summary The CHF Nurse Navigator demonstrates critical thinking and uses the nursing process to assess and meet the needs of heart failure patients by providing care coordination through the heart continuum. This position acts as a liaison between patients, families, caregivers and the healthcare delivery system to optimize patient outcomes while reducing barriers to care. Responsibilities Coordinates Multidisciplinary Program Assists program assistant as needed: obtains and reviews reports from cardiology for multidisciplinary conferences. Assists program assistant as needed: coordinates and distributes case summaries to multidisciplinary physicians to facilitate case discussion. Assists in the identification of candidates for heart failure follow‑up. Summarizes each case presented and sends note to referring provider. Coordination of Care Serves as an ongoing resource for patients and families during the decision and treatment period. Communicates information regarding patient status and needs with other members of the health care team including physicians, case managers, social workers, etc. Coordinates patient admission process for patients when appropriate. Coordinates appointments when applicable for care. Collaborates with community resources to provide assistance to patients/families for patient needs including co‑pay assistance. FMLA & Disability paperwork. Manages new prescriptions and refills. Point of contact for patient education including new regimes; coordination of care; heart failure care teaching. Schedules separate appointments with cardiology to facilitate more timely treatment recommendations. Identifies potential and realized barriers to care and facilitates referrals as appropriate to mitigate barriers. Reviews and prevents medically unnecessary patient admissions through review of patient assessments and needs, prior authorization issues. Communicates with patients and family 24‑48 hours after initial visit to clarify any outstanding concerns. Applies basic knowledge of insurance processes and their impact on patient care decisions. Communication Provides psychosocial support to and facilitates appropriate referrals for patients, families and caregivers, especially during periods of high emotional stress and anxiety. Builds therapeutic and trusting relationships with patients, families and caregivers through effective communication and listening skills. Facilitates communication among members of the multidisciplinary cancer care team to prevent fragmented or delayed care that could adversely affect patient outcomes. Participates in Development of Standards Develops and monitors clinical quality indicators that reflect the entire continuum of care. Develops patient tracking database. Develops action plan for indicators that fall below established benchmarks. Participates in Community Outreach Activities Works in partnership with community‑based organizations and providers to enhance patient support, education, community awareness. Participates in hospital initiatives and community, employee and physician education program(s). Displays Leadership Communicates effectively, timely and in an open, honest manner. Shares knowledge and skills with colleagues and others. Recognizes, respects and shows trust in colleagues and their contributions. Identifies conflict, determines accountability for own roles and seeks resolution. Remains objective and empathetic despite personal feelings. Uses critical thinking skills to obtain best possible outcomes. Performs Miscellaneous Duties Accomplishes routine and non‑routine miscellaneous assignments in accordance with procedure, or instructions, and time frames. Education Requirements Bachelor’s Degree in Nursing. Master’s Degree in Nursing is preferred. Licensure & Certification Requirements Current license to practice as a Registered Nurse in North Carolina. BLS Certification. Recertification required every 2 years. Professional Experience Requirements 3 years’ experience as a Registered Nurse in an acute care setting. Prior experience working directly with heart failure patients is preferred. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. #J-18808-Ljbffr