Service Advisor

Service Advisor Ride the Front Line of the Action At Tom Wood Honda Powersports, we dont just service bikeswe fuel adventures. Whether its a weekend rider, a daily commuter, or someone chasing adrenaline on four wheels, our customers trust us to keep them moving. Were looking for a Service Advisor who can bring energy, personality, and professionalism to the front linessomeone who can translate customer needs into action and keep the shop running like a well-tuned engine. What Youll Do (A.K.A. Be the Hero of the Service Lane) Be the first impressiongreet riders, build trust, and create a standout experience Listen like a pro and translate customer concerns into repair orders Work hand-in-hand with technicians to keep repairs moving efficiently Provide clear updates on timelines, repairs, and recommendations Recommend maintenance and repairs with honesty and confidence Keep customers informed, excited, and coming back for more Handle questions, concerns, and curveballs with professionalism What Makes You a Great Fit You thrive in fast-paced, customer-facing environments Youve got strong communication skills and can connect with anyone You understand (or want to learn) powersports or automotive service You can juggle multiple tasks without dropping the ball You bring a sales mindsetbecause great service is great selling Bonus points if you love motorcycles, ATVs, or anything with an engine Why Youll Love It Here Youll work with a team thats Passionately Driven and Humbly Confident Opportunities to grow within a family-owned company with 50+ years of success Competitive pay, performance incentives, and real career paths Full benefits package (health, PTO, 401k, etc.) A fun, high-energy environment built around the powersports lifestyle The Bottom Line If youre the type of person who: Loves helping people Enjoys a fast-paced, high-energy environment Wants a role where you can sell, solve problems, and build relationships This isnt just a jobits your chance to be part of the ride.