Overnight Residential Concierge

Four Seasons Hotel At The Surf Club

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

The Overnight Residential Concierge will hold Four Seasons Culture Standards with high regard, as they are the first and last impression of our residences. The Residential Concierge will escort and give a residence and hotel orientation to all arriving residents and/or guests and ensure that all residents' parcels are handled promptly and accurately. The Residential Concierge will also respond to requests in a timely and efficient manner set forth by our core standards.

The Residential Concierge will also be flexible in handling other duties related to the Residential Concierge department including but not limited to move in and out, construction requirements requests, etc.

What You Will Do

• Provide information regarding hotel events, outlets and amenities
• Answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
• Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Office Manager
• Ability to properly handle incoming and outgoing mail, packages and faxes
• Ability to know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for residents
• Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc
• Ability to work closely with the Valet Parking staff to ensure the smooth handling of residents and patron vehicles
• Ability to work closely with the Residence Pages to ensure smooth handling of resident luggage, packages, message delivery and/or special requests
• Ability to use the hotel computer system and phone system

What You Bring

• Professional and courteous attitude; deals effectively with all levels of internal and external contacts
• Ability to keep the senior management well informed of any residents problems or complaints, and action taken.
• Ability to display a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts

What We Offer

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Full time (Overnights)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.