Information Technology Technician II

Science-and-Engineering-Services,-LLC-

Overview The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite. Responsibilities Good customer service skills Clear and concise communication skills Possesses basic knowledge of IT industry practices and standards Working under close supervision, assists with solving routine problems identified to the Help Desk Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel Diagnose, isolate, and correct problems to component level to restore system's functions Communicates with users and other technicians to ensure problems are resolved in a timely manner Updates required documentation in according to SES practice or procedure Other duties as assigned Qualifications Education: Associate Degree in computer related field Experience: at least 2 years IT support experience preferred #J-18808-Ljbffr Science-and-Engineering-Services,-LLC-

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