Card Services Representative III

Card Services Representative III

At Oregon State Credit Union, we are passionate about creating financial solutions that make lives better, and our Card Services team plays an important role in protecting our members and supporting their financial well-being. As we continue to grow, we are seeking a Card Services Representative III to help safeguard members from fraud, support card operations, and ensure the highest levels of accuracy and service.

As a Card Services Representative III, you will be responsible for investigating debit card, credit card, and ATM fraud activity, reconciling card and ATM-related general ledgers, conducting quality assurance reviews, and supporting operational excellence within the department. You'll work closely with internal teams, members, vendors, and external partners to resolve complex issues, identify opportunities for process improvement, and help minimize fraud losses while delivering an exceptional service experience. The ideal candidate is analytical, detail-oriented, highly organized, and motivated by solving problems in a collaborative environment.

What you will need to be successful:

Fraud Investigation & Analytical Skills: Demonstrates strong investigative and problem-solving abilities with the capacity to identify suspicious activity, research complex card and ATM transactions, and recommend solutions that mitigate risk while supporting a positive member experience. Strong attention to detail, accuracy, and mathematical aptitude required.

Communication & Collaboration Skills: Excellent verbal and written communication skills with the ability to explain complex fraud, dispute, and card services issues to members and internal stakeholders. Builds positive working relationships across departments and effectively partners with vendors, auditors, and external agencies when needed.

Experience & Education: One to three years of financial services industry experience required. Prior fraud investigation, card services, dispute processing, ATM operations, or accounting experience preferred. High school diploma or GED required. Accounting coursework or equivalent work experience required. Experience with Microsoft Word, Excel, and card processing systems is highly preferred.

Ways we'll appreciate you:

• A collaborative and positive workplace culture
• Initial and on-going support, training and mentorship with promotion opportunities
• Competitive wages, bonuses, paid holidays and paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match!
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better.

Location: 4800 SW Research Way, Corvallis Work type: Full-time, Hybrid and Non-exempt Compensation: $25.55/hourly + bonus

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.