Outreach and Engagement Case Manager, Adult Department - Get a FREE Master’s Degree in Clinical Mental Health Counseling!

Fulfill your purpose at CLM:

Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness, co-occurring developmental disabilities and substance use disorders. The Community Engagement and Outreach Case Manager provides assessment, psychoeducation, case management and community-based counseling support to engage or re-engage clients into services at the agency while helping to manage symptoms and behaviors that interfere with functioning and wellness goals. This is a full time, 40 hour per week position.

Major Functional Areas and Description of Duties

• Provide individual diagnostic assessment to determine client’s strengths, needs, resources, and objectives.
• Formulate treatment plans specifying presenting problems, objectives, interventions, and desired outcomes.
• Complete assessments for eligibility determination for State funded services.
• Provide individual care plan development, crisis management planning, crisis interventions, assessments, referrals and monitors service delivery.
• Provide outreach, advocacy, resource identification, referral, mobilization, linkage, monitoring and coordination of service activities;
• Use motivational interviewing strategies to elicit behavior change to achieve wellness goals;
• Provide psychoeducation using the evidence-based practice of Illness Management and Recovery (IMR) to support goal and coping skill development.
• Provide supportive counseling and Functional Support Services (FSS) in the home or community-based setting as deemed appropriate for the objectives, interventions and desired outcomes identified in the client’s treatment plan.
• Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies to reduce and/or ameliorate symptoms and behaviors that interfere with functioning and goal achievement.
• Encourage and provide opportunities for natural supports to engage in Family Training and Counseling (FTC) services to educate and promote how to best support the client’s resiliency and recovery toward treatment goals.
• Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
• Provide set case management contacts per month (eligible for incentive pay upon exceeding productivity expectation).
• Provide set hours of billable service each week to meet direct service key performance indicator expectation (eligible for incentive pay upon exceeding productivity expectation).
• Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap-around approach is provided for continuity of client care.
• Engage in appropriate consultation meetings and committees, both internal and external, as determined by supervisor.
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
• Execute all required services and timely documentation in accordance with agency policies and federal/state standards.
• Maintain professional memberships, licenses, accreditation, certifications, etc.
• Represent CLM in a professional and appropriate manner in all settings.
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The work will be performed in the community, client’s home, office or remotely via telehealth depending on the treatment objectives and interventions. Manual dexterity is needed to use computers. The ability to sit for extended periods of time is required. Reliable internet access, transportation, a clean driving record, and proof of auto insurance coverage is required.

Benefits

At Center for Life Management we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short and Long Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a Master of Science in Clinical Mental Health Counseling (MS) degree in 3 years.

Who’s Eligible and What’s Required

• Must be a regular, full-time CLM employee in good standing for 9 months or more.
• Must hold a Bachelor’s Degree.
• Must agree to a five (5) year commitment of full-time employment in good standing with the Center for Life Management (beginning from start date/year of Professional Development Program participation).
• Participants must maintain a B average to continue participation in the program.

*Cost of tuition is covered by Center for Life Management

*Employee is responsible for applicable taxable portion of tuition remission

Join CLM and make your career dreams a reality!

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Requirements

Qualifications and Skills

• Bachelor’s degree or higher required.
• Experience working with individuals with mental illness and/or co-occurring disorders preferred.
• Experience with Adult Needs and Strengths Assessment (ANSA) and Eligibility for State Funded Services.
• Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
• Proficient computer skills, specifically with all Microsoft office applications.
• Ability to document effectively and efficiently in course of clinical work.
• Ability to navigate an electronic health record.
• Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
• Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
• Effective communication skills, organizational skills, and ability to multi-task.