Event Staff Lead

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Job Title: Event Staff Lead

Department: Events

Reports To: Senior Events Manager and Event Coordinator

Employment Type: Part-Time

Location: On-Site | Legends Global

Position Summary:

Legends Global, the world's leading venue management and services company, is seeking a highly motivated and experienced Event Staff Supervisor to support our Events Department. In coordination with the Event Manager or Senior Events Manager, the Event Staff Lead will assist with the oversight of event staff and serve as the primary point of contact for them during events or shows.

The ideal candidate will act as a liaison between clients, vendors, and internal departments, ensuring high operational standards and smooth event execution while upholding Legends Global policies and procedures.

Key Responsibilities:

• Lead and support event staff during events and shows.
• Position and supervise staff for all events
• Serve as the primary contact for staff, during events and on dark days
• Communicate effectively with the Manager on Duty (MOD) and Senior Events Manager.
• Participate in meetings with clients and assist with event preparations.
• Maintain and enforce building rules, policies, and procedures with guests and staff
• Anticipate potential issues and implement appropriate solutions.
• Investigate and resolve operational problems and customer/staff complaints.
• Ensure accurate and timely communication of directives to event staff.
• Provide essential equipment and information for staff.
• Monitor staff breaks and event readiness throughout the venue.
• Ensure proper setup and operation of security systems.
• Report irregularities, staffing concerns, safety issues, or damage/loss of property to management.
• Assist with training, work assignments, and conflict resolution among staff.

Supervisory Responsibilities

Oversee and lead select Events staff when working with ticket takers, ushers, and security. Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities may include planning, assigning, and directing work, addressing complaints and conflict resolution.

Required Qualifications:

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years working in event coordination or event operations;
• 1 year in a supervisory or leadership role (or equivalent combination of education and experience) preferred
• Background Check: Must successfully pass a background check.

Skills & Abilities:

• Strong leadership, supervisory, and customer service capabilities
• Capable of working with limited to no supervision and as a staff as needed
• Excellent organizational and time-management skills
• Ability to prioritize and manage multiple tasks simultaneously
• Strong interpersonal and verbal/written communication skills
• Professional appearance, conduct, and work ethic
• Independent and team-oriented mindset
• Skilled in conflict resolution, problem solving, and emergency response
• Ability to work under pressure in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays
• Adaptable to work environment and situations as they occur

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; frequently required to kneel, climb high walkways or balance. The employee must frequently lift and/or move up to 50 pounds. The position required work inside and outside the building and some exposure to adverse conditions.

Equal Opportunity Employer:

Legends Global is an Equal Opportunity/Affirmative Action employer. Women, Minorities, Individuals with Disabilities, and protected Veterans are encouraged to apply. As a VEVRAA Federal Contractor, we take pride in being inclusive and welcoming to all.

NOTE: The essential responsibilities of this position are described below Under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact View phone number on click.appcast.io.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.

If you have any questions about this job description, please talk to the reporting manager or Human Resources.