Medical Receptionist

Medical Receptionist (Temporary)

This temporary Medical Receptionist position offers the opportunity to support a busy medical office in Big Bear by focusing primarily on scanning medical records and delivering excellent front-desk service. The assignment is expected to last up to two months and involves scheduling patient appointments, checking in patients, verifying insurance information, and maintaining accurate electronic records in a fast-paced healthcare environment.

Responsibilities

• Scan and organize medical records accurately and efficiently for the duration of the assignment.
• Schedule patient appointments in accordance with departmental policies and procedures.
• Greet and check in patients as they arrive for scheduled appointments, ensuring a professional and welcoming experience.
• Obtain and confirm patient demographics and health insurance information, ensuring that all data is current in all applicable systems.
• Verify patient health plan eligibility and document verification details in the appropriate systems.
• Confirm that the correct medical group is assigned for each patient according to organizational requirements.
• Review and confirm patient appointments scheduled for the next business day to ensure accuracy and readiness.
• Assist patients with general inquiries and direct them to the appropriate staff members as needed.
• Escalate patient concerns to department leadership when appropriate to ensure timely resolution.
• Process referrals and ensure that related appointments are scheduled in line with departmental policies and procedures.
• Communicate patient concerns and questions to clinic staff so they can be addressed during patient appointments.
• Maintain a clean, organized, and professional workstation and clinic lobby.
• Actively participate in department meetings and huddles, contributing to team communication and workflow improvements.
• Document patient communication in the electronic health record (EHR) and other applicable systems or spreadsheets accurately, promptly, and in accordance with departmental policies, procedures, and workflows.
• Collect co-payments in accordance with established organizational and departmental procedures.
• Open and close payment batches, complete daily reconciliation, and submit collected payments and documentation to the appropriate staff.
• Assist with training new staff by sharing processes, workflows, and applicable resources as directed.
• Perform other related duties as assigned to support clinic operations.

Essential Skills

• High school diploma or equivalent.
• At least 1 year of medical office experience.
• Certified Medical Assistant or Medical Assistant experience.
• Experience working in a healthcare or medical office setting.
• Strong customer service skills with a patient-focused approach.
• Working knowledge of medical terminology.
• Ability to manage time effectively and meet established deadlines.
• Ability to communicate clearly and professionally with patients, providers, vendors, and colleagues at all levels of the organization.
• Ability to utilize computers and common software applications with basic to intermediate proficiency.
• Proficiency with Microsoft Office applications, including Word, Outlook, and PowerPoint.
• Ability to learn and utilize Electronic Medical Records (EMR) systems.
• Attention to detail and accuracy when entering and verifying patient and insurance information.
• Ability to handle payment collection and perform basic reconciliation tasks.

Additional Skills & Qualifications

• Certified Medical Assistant credential or formal Medical Assistant training is highly beneficial.
• Bilingual language skills are preferred and can enhance patient communication.
• Prior experience using Electronic Medical Records (EMR) systems is preferred.
• Strong interpersonal skills and a professional, courteous demeanor at the front desk.
• Ability to work collaboratively with a team of medical assistants and clinical staff.
• Flexibility to perform a variety of administrative and reception duties as needed.

Work Environment

This role is fully onsite in Big Bear Lake, CA, within a medical office setting that operates Monday through Friday from 8:00 a.m. to 5:00 p.m. You will work alongside a team that includes four other Certified Medical Assistants in a collaborative, patient-centered environment. The position requires frequent use of computers, electronic medical record systems, and Microsoft Office applications to manage patient information, scheduling, and documentation. The front-desk and lobby area are maintained to be clean, orderly, and professional. The dress code is business casual, reflecting a professional yet comfortable clinical environment.

Job Type & Location

This is a Contract to Hire position based out of Big Bear Lake, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

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