Logistics Support Analyst - 6472289

Accenture Flex Technical Support Role

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Role Overview: To provide exceptional first line technical support to internal or external users. You will be responsible for triaging, diagnosing, and resolving incidents and service requests related to hardware, software, and network connectivity, ensuring all issues are documented and resolved within agreed Service Level Agreements SLAs.

Key Responsibilities:

• Technical Support (Primary Focus):
• Incident Management: Act as the primary point of contact for phone, email, and chat support. Log all interactions in the ITSM tool (e.g., ServiceNow, Zendesk, or Jira).
• Technical Troubleshooting: Diagnose and resolve issues involving Windows, macOS, Microsoft 365, Active Directory password resets, group memberships, and VPN connectivity.
• Hardware Support: Assist with the setup, configuration, and basic repair of laptops, mobile devices, printers, and peripherals.
• Request Fulfillment: Process standard requests such as software installations, account provisioning, onboarding, offboarding, and access permissions.
• Escalation: Identify complex issues that require specialized attention and escalate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.
• Knowledge Management: Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.
• Logistics Support (Secondary Focus):
• Receive shipments, cardboard, and wooden crate packages via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face-to-face support for processing device requests including local pick up and local returns.
• Follow up on pending approvals, pick ups, and delivery confirmations.
• Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library ensuring devices are properly tracked, maintained, and distributed to users.

This role is 100% onsite in San Jose, CA.

Basic Qualifications:

• Minimum 2 years of work experience
• Minimum 2 years of technical support experience
• High School Diploma/GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/25/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.