Application Support Developer

Application Support Developer

Locations: Mexico

Education: Bachelor’s Degree

Experience: 5+ years

Responsibilities:

• Collaborate closely with development and engineering teams to resolve issues, ensuring application stability and managing escalations.
• Conduct in-depth troubleshooting, root cause analysis, and resolve critical incidents.
• Analyze logs, application code, configurations, and infrastructure dependencies.
• Participate in post-incident reviews.
• Support application release processes, deployment validations, and rollback planning.
• Provide after-hours support as part of the on-call rotation.

Preferred Skills:

• Ability to support citizen developer initiatives.
• Collaborate effectively with development teams to address bugs and performance improvements.
• Strong knowledge of application architecture, APIs, databases, and cloud platforms.
• Experience with monitoring tools, CI/CD pipelines, and version control systems like GitHub.
• Hands-on experience with Java,.NET, or Python.