Customer Service Rep Receiving, Shipping, Pkg delivery

Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

Customer Service Rep Dock Expectations

Daily tasks include, but are not limited to:

• Opening and closing 202 North Dock and Mail center.

• Performing all Doc operations which include Receiving, Scan in/out packages maintaining a chain of custody and deliver packages internally to clients.

• Package and process Shipping both Domestic and Int'l.

• Maintain Coffee inventory on site and fill Coffee orders as required.

• Maintain Coffee supplies in Breakrooms on designated floors that dock is responsible for.

• Serve as back up to our driver that does the Outside run which requires driving a Van and small

box truck and delivering Mail and Packages to surrounding buildings.

• Ability to cross train in all other areas that we operate such as Incoming and Outgoing mail and performing Mail runs and Final sweeps.

• Perform all duties and special requests assigned by the Team Leader and Manager.

• Help resolve customer concerns/issues

• Handle time-sensitive material

• Maintain accuracy of required reports, logs, and measurements

• Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

• Maintain Chain of Custody when delivering packages.

• Ability to resolve customer concerns/issues

• Ability to communicate both verbally and in writing with customers and company personnel

• High school diploma or equivalent (GED) required

• Ability to effectively work individually or in a team environment

• Excellent Attendance.

• Strong organizational and administrative skills required

• Computer proficiency in email environments, MS Word/Excel

• Lift up to 50 lbs and maintain a safe work environment.

• Ability to adhere to company's policies and procedures

Preferred Qualification:

• Previous Shipping/Receiving experience.

• Previous Driving experience.

"Good people Skills

"Requires limited supervision and is self-motivated.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.