Solutions Architect

About R Systems In-person interview required at Denver, CO R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet. Role Summary We is looking for a AI Solutions Architect to sit at the intersection of advanced AI and the real world of telecom and contact centers supporting Sales, Customer Operations, Marketing, and Field Services . You'll design the AI “brain” – in partnership with vertical development teams, data science, and business stakeholders – that powers Next Best Offer (NBO), Next Best Action (NBA), agent assistance, conversational AI, and Generative AI copilots , as well as analytics across our channels. Your goal: ensure agents, customers, and executives always get the same, trusted answer , no matter where or what they ask from our AI and analytics stack. We are focused on humancentric AI that augments humans, not replaces them —supporting agents, supervisors, and operations teams with the right insight at the right moment. You are technology agnostic and choose the right tool for the job – including aiding in vendor and technology selection – but you’re comfortable in our core ecosystem: Azure, Databricks, Snowflake, AWS, Google Cloud Platform, .NET, and Python . You’ll blend deep AI/ML and cloud expertise with fullstack architecture and strategic leadership, setting enterprise patterns and direction, guiding other architects on vertical teams, and turning complex AI into simple, compelling stories for senior and Csuite leaders. You will be tip of the spear , identifying new technologies and making recommendations in partnership with vertical teams and business partners to drive technology decisions. Own the AI Blueprint Design endtoend architectures that connect data, models, APIs, and UIs across CRM, contact center, and customer operations platforms (WFM, field service, ticketing). Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses. #J-18808-Ljbffr