Host

Host/Hostess

Job Functions:

• Live and embrace American Social Vision and Core Values
• Report to work on time and prepared for the shift
• Follow all image and appearance standards
• Have a positive attitude and provide the best service possible
• Greet guests as they enter the restaurant
• Seat guests, maintain the waiting list, and notify waiting guests when seating is available
• Utilize seating system (i.e. Open Table) to ensure proper guest flow
• Monitor reservations and properly communicate updates with managers and guests
• Communicate with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicate with Table Assistants and Bussers and inform them of tables that need resetting
• Ensure host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc)
• Inspect restrooms and lobby floors for cleanliness and clean as necessary to maintain sanitation standards
• Perform additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Have food and beverage knowledge and be able to answer questions regarding the menu
• Answer telephone and provide directions, hours of operation, take-out orders, etc
• Assist other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders
• Support restaurant maintenance by stocking supplies and keeping it clean and organized
• Practice teamwork during all shifts and support both FOH and BOH priorities
• Work cohesively with all Team Members
• Be flexible to assist in other departments as requested
• Work well under pressure
• Follow the direction of the Managers on duty
• Support and follow all Marketing initiatives

Qualifications:

• Minimum of 18 years of age
• Ability to work late night shifts, potentially to between 12 AM – 3 AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays