Senior Manager, Retail

How You’ll Contribute The Sr. Manager, Retail reports to the Sr. Director, Hospitality & Retail as part of the Operations team within the Campus & Experiences Division. The role plans, organizes, and executes activities to optimize operational processes, analyze business performance, drive sales, and enhance the Museum of Exploration Shop experience to meet the Museum’s overall retail strategy. Your Impact Responsibilities Include: Consumer Products and Visual Merchandise Planning (20%) • Execute visual merchandising strategy in coordination with the Shop Manager to ensure timely placement of products and in‑store signage aligned with the marketing calendar. • Lead the internal department purchasing process, including sourcing, procurement, and invoice tracking. • Assist the Sr. Director of Retail in consumer product development, vendor relationship management, and purchase order submittals. Museum Shop Visitor Experience and Execution (20%) • Set the in‑shop visitor experience strategy and performance standards in accordance with Museum Service Principles. • Manage inventory levels, assess item sales pace, and recommend sales promotions and closeout strategies. • Track KPIs and sales targets through daily, weekly, and monthly reporting to meet departmental revenue goals. • Establish daily operations procedures for the store team to maintain a safe, clean environment and optimal visitor experience. Receiving, Quality Control, and Replenishment (20%) • Oversee the merchandise receiving process to ensure POS accuracy, audit accountability, and inventory management. • Maintain inventory, receiving, and operational reports monthly and submit to finance by the end‑of‑month deadline. • Assess product quality to ensure alignment with National Geographic standards. • Monitor in‑stock levels for the Shop and Retail Warehouse to generate re‑orders and internal transfers. • Establish and manage control procedures to protect National Geographic assets. National Geographic Live, Traveling Exhibitions, and Off‑Campus Events (20%) • Lead the buildout, staffing, and execution of the Live and Off‑Campus Events programs. • Generate B2B sales for traveling exhibition product lines and manage contract execution and merchandise fulfillment. • Select merchandise, create visual plans, and coordinate logistics for events and pop‑up shops. • Partner with the NG Live Tour Manager to meet venue contract terms, generate inventory sheets, invoices, and sales tracking. Team Leader (20%) • Model exceptional service culture, proactive planning, and enthusiastic collaboration across Retail operations. • Recruit, hire, and train retail management and supervisor team members. • Coordinate monthly schedules and approve time‑off requests per the Society’s Annual Leave Policy. • Appraise staff performance, lead goal‑setting, and facilitate staff development opportunities. Educational Background Bachelor’s degree preferred. Minimum Years and Type of Experience 7+ years of work experience and 3+ years of management experience, preferably in a museum or visitor attraction retail setting. Necessary Knowledge and Skills Experience in a visitor attraction or museum retail shop or warehouse. Ability to work nights and weekends as needed. Understanding of current retail trends. Strong business acumen and ability to analyze sales data. Excellent written and oral communication skills. Collaborative mindset and teamwork capabilities. People management and development expertise. Proficiency in Microsoft Office and Google Workspace tools. Desired Qualifications Experience in building and leading a team. Strong work ethic and execution of retail strategy for growth and process efficiency. Ability to thrive in a fast‑paced environment with shifting priorities. Proactive customer service mindset. Supervision of two direct reports. Salary Information The National Geographic Society offers a competitive salary range of $99,750.00 – $105,000.00 annually, with a 10% shift differential for hours worked between 6p.m. and 6a.m. A comprehensive benefits package includes medical, dental, vision, 401(k) with matching, flexible paid time off, paid holidays, parental leave, learning and development opportunities, and National Geographic discounts. Job Designation On‑Site – Staff members spend 100% of work time on‑site at Base Camp, supporting overall campus and museum operations. On‑site shifts are scheduled by supervisors and may range across seven days a week and 24 hours a day, including holidays. Candidates must be legally authorized to work in the United States; the position is not eligible for visa sponsorship. Equal Opportunity Employer National Geographic Society is an equal opportunity employer and encourages applicants from all backgrounds to apply. The Society is committed to fostering an inclusive environment where every employee is respected and valued. #J-18808-Ljbffr