IT Support Technician L1

Salary: $150,000 - 190,000 per year Requirements:

• We require a high school diploma or equivalent.
• We prefer an associate degree in Information Technology, Computer Science, or a related discipline.
• We value prior experience in technical support, desktop support, or help desk environments.
• We consider CompTIA A+ certification a plus, though it is not mandatory.
• We need working knowledge of Windows operating systems and Microsoft Office applications.
• We look for a solid understanding of computer hardware, networking basics, and troubleshooting methods.
• Experience with Power BI, Active Directory, Microsoft 365, or Okta is advantageous.
• Familiarity with ticketing platforms and remote support utilities is preferred.
• We seek strong verbal and written communication abilities.
• We value excellent problem-solving, organization, and follow-through.
• We want a customer-focused mindset and a willingness to learn new technologies and processes.
• We need someone who can work both independently and as part of a team.
• We look for self-motivation and close attention to detail.

• We provide first-line technical assistance to users by phone, email, and in person.
• We troubleshoot and resolve basic hardware, software, and network issues.
• We set up and configure desktops, laptops, tablets, and other peripherals.
• We install and maintain software applications and updates.
• We document support cases and resolutions accurately in our ticketing system.
• We support end users with Microsoft Windows, Microsoft 365, email, and business applications.
• We assist with onboarding and offboarding tasks, including account creation and equipment provisioning.
• We help our IT team with routine maintenance and special projects.
• We escalate more complex technical problems to senior IT staff when needed.
• We may perform other duties as assigned.

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Power BI
• Windows
• Office 365
• AI

More:

We are seeking a driven, technology-focused IT Support Technician for an onsite Level I/Level II role based in Cullman, Alabama, supporting multiple office locations across the United States. This position offers the opportunity to keep daily operations running smoothly by assisting employees with hardware, software, device setup, and general technical support in a collaborative, fast-paced environment. We provide a workplace with long-term growth potential, and eligible team members may receive discretionary bonuses along with medical, dental, vision, and 401(k) benefits. This role is fully onsite and not available for hybrid or remote work.

last updated 39 week of 2026