Director of Operations

Join the Team at M Social Sunnyvale Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $155,000 - $165,000 At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground‑up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions‑oriented approach. Core Values Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial - Taking ownership and acting with agility Innovation & Progressive - Continuously improving how we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results About The Role As our Director of Operations, you will oversee the day‑to‑day operations of the hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role provides strategic leadership to key operating departments, with a particular emphasis on Rooms Operations, including Front Office and Housekeeping, while partnering closely with Food & Beverage and Engineering to deliver an exceptional overall guest experience. This role is ideal for a hospitality leader who combines strategic thinking with hands‑on leadership and thrives in a fast‑paced, lifestyle hotel environment. Your Impact – Executive Leadership You will shape the culture, performance, and operational excellence of the hotel. Through strong leadership and collaboration, you will drive guest satisfaction, develop talent, optimize financial performance, and deliver memorable experiences that embody the M Social brand. Your leadership will bring our values to life by fostering innovation, accountability, and a culture of excellence. What You’ll Be Doing Leadership & Ownership Lead and oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and other operational departments Foster a culture of accountability, collaboration, and service excellence Drive operational consistency and execution aligned with brand standards Build and sustain a high‑performing and engaged leadership team Operations & Execution Ensure exceptional guest experiences and operational efficiency throughout the property Monitor service delivery and implement continuous improvement initiatives Maintain quality assurance standards and operational compliance Lead departmental leaders in achieving service and performance goals Support hotel opening activities, operational readiness, and team integration Guest Experience Champion a guest‑centric culture rooted in passion for hospitality Resolve guest concerns and identify opportunities to elevate service Monitor guest feedback and implement action plans to improve satisfaction scores Create memorable and personalized experiences for guests Team Collaboration Partner closely with Sales & Marketing, Finance, Human Resources, Engineering, and Revenue Management teams Promote open communication and cross‑functional collaboration Support a culture built on respect, accountability, and operational excellence People Leadership Recruit, coach, and develop department leaders and employees Provide feedback, recognition, and growth opportunities Develop succession plans and strengthen leadership bench strength Foster a culture of engagement and continuous learning Financial & Business Performance Manage departmental budgets, forecasting, labor productivity, and expense controls Drive revenue optimization and profitability Analyze financial and operational performance metrics Identify opportunities to improve efficiency and enhance the guest experience Partner with the General Manager to achieve strategic business goals Compliance & Standards Ensure compliance with company policies, safety standards, and regulatory requirements Maintain operational excellence and quality assurance standards Uphold a culture of accountability and continuous improvement Requirements Passion for hospitality and delivering exceptional guest experiences Strong communication and interpersonal skills Ability to thrive in a fast‑paced and dynamic environment Solutions‑oriented mindset with strong attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Leadership Requirements Proven leadership experience in hotel operations or a related hospitality environment Demonstrated ability to drive operational performance, accountability, and team engagement Strong decision‑making and problem‑solving capabilities Experience managing departmental budgets, forecasting, labor productivity, and revenue goals Strong background in Rooms Operations, including Front Office and Housekeeping leadership Ability to lead through change, innovation, and operational growth Technical / Role‑Specific Requirements Strong knowledge of Front Office, Housekeeping, and Food & Beverage operations Experience managing multiple departments in a full‑service hotel environment Demonstrated experience leading Rooms Operations with a strong understanding of guest service standards, occupancy management, housekeeping productivity, and quality assurance Strong financial acumen with experience in budgeting, forecasting, and labor management Ability to analyze operational metrics and implement strategies to improve guest satisfaction and profitability Experience with hotel property management systems and hospitality technology platforms Knowledge of quality assurance standards and hotel operations best practices Education High school diploma or equivalent required Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred Equivalent combination of education and relevant experience will be considered Benefits Medical, Dental & Vision Insurance Company‑paid Life and AD&D Insurance Short‑Term and Long‑Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long‑term success. Whether you are supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team. #J-18808-Ljbffr