Customer Service Representative

Customer Service Representative

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

Location: Remote, Canada

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we're on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada's largest independent provider of sleep health services with over 145 clinics (and growing!), we're transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we're making sleep health accessible, effective, and life changing.

We are currently seeking a Customer Service Representative to support our Ecommerce and Growth Intake service models.

What You'll Be Doing

• Help customers navigate their care journey with friendly, high quality service standards
• Respond to customer service inquiries via email and phone in both English and French
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues
• Coordinate with internal teams including Warehouse, Marketing, Clinic Operations, etc., to resolve customer concerns
• Assist with inventory tracking and order management
• Handle customer complaints and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Support promotional campaigns and seasonal ecommerce initiatives
• Support sales of therapy products and subscription program
• Participate in future cross-training to support Growth Intake workflows, including basic patient navigation, intake triage, and appointment redirection where appropriate

What You Bring

• A passion for people and exceptional customer service skills
• Fluent in both English and French
• Detail-oriented and a quick learner
• A patient-first mindset and solutions-focused approach
• Previous experience in customer service, ecommerce, healthcare and/or retail
• Familiar with digital tools including (Shopify, Salesforce, FreshDesk, or similar platforms)
• Comfortable working in a blended customer service environment that includes both retail/ecommerce support and healthcare-adjacent patient navigation
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, resourceful, and able to work both independently and collaboratively

Why you'll love working here:

• Competitive pay with incentive opportunities
• Health & Dental Benefits
• Virtual Health through Consult+
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & license fee reimbursement
• A supportive, passionate, and fun team culture

This is more than a job — it's a chance to make a real difference. Apply today at resolvesleep.com

We're committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day June 15th, 2026 to apply.