General Manager

ABOUT THE JOB You were born to be the boss. You get up in the morning and make sure everyone else in the house is doing what they need to do. At Domino’s Pizza, you will make sure that everyone at work is doing what they need to do, even your boss. This tough job requires judgment, math skills, and the ability to multitask. JOB DESCRIPTION As an Assistant Manager, you will supervise all activities during your shift, ensuring compliance with company policies, maintaining inventory and cash control, and delivering excellent customer service. You must set the example and expect the same from your crew. Your duties will include staffing, paperwork, cost control, cash handling, food management, scheduling, image presentation, adherence to standards, and store cleanliness. JOB REQUIREMENTS AND DUTIES You are responsible for everything that happens during your shift, including all cost controls, inventory control, cash control, and customer relations. You must follow all policies and procedures 100% of the time and expect the same from your crew. Staffing and scheduling Paperwork and cost controls Cash control and profit management Food management and product preparation Maintain a perfect image and adherence to standards Provide great customer service Punctuality and attendance Transportation to/from work Store cleanliness and marketing Ensure profitability ADVANCEMENT Many team members began as delivery drivers and have progressed to franchise owners. Opportunities exist from Assistant Manager to General Manager, Manager Corporate Operations, and franchise ownership. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals to create an environment where team members can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino’s Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino’s Pizza, our people come first. GENERAL JOB DUTIES FOR ALL STORE TEAM MEMBERS Operate all equipment. Stock ingredients from delivery area to storage, work area, and walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING Orientation and training are provided on the job. COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ESSENTIAL FUNCTIONS / SKILLS Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders with motor coordination between eyes and hands/fingers. Ability to enter orders using a computer keyboard or touch screen. Navigation skills to read a map and locate addresses within the delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. WORK CONDITIONS EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36°F in cooler to 90°F and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500°F or higher. Sharp edges and moving mechanical parts. Varying and sometimes adverse weather conditions when delivering product, driving, and couponing. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. Far vision and night vision for driving. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS STANDING Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36 inches and 48 inches. WALKING For short distances for short durations. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer’s location. SITTING Paperwork is normally completed in an office at a desk or table. LIFTING Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5 ft. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high. CARRYING Large cans, weighing 3 lb 7 oz, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 lb is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 lb per tray. During delivery, carry pizzas and beverages while performing walking and climbing duties. PUSHING To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 inches and requires a force of up to 7.5 lb to push. Trays may also be pulled. CLIMBING Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required. STOOPING / BENDING Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING / SQUATTING Performed occasionally to stock shelves and to clean low areas. REACHING Reaching is performed continuously; up, down and forward. Workers reach above 72 inches occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. DRIVING Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. Machines, Tools, Equipment, Work Aids Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Driving Specific Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires Valid driver’s license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery. #J-18808-Ljbffr