Concierge
Calveria at Harrisonburg
Job Summary: The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community. Concierge Procedure: Essential Functions:
- Provides positive first impression to all who enter the Community
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
- Greets all visitors in a friendly, courteous, and professional manner
- Screens and requires visitors to "sign in" at reception desk
- Notifies Residents of visitors
- Instructs Resident's visitor according to Resident's instructions
- Receives and processes incoming mail
- Accepts all outgoing mail/packages
- Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
- Maintains and updates emergency contact information on each Resident andkeeps information at front desk
- Assists managers with various clerical responsibilities
- Pages staff as necessary
- Takes RSVPs for special functions, as necessary
- Oversees sign-up for scheduled transportation
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
- Performs other duties as necessary, to include light housekeeping duties
- Follows all emergency procedures
- Understands all safety policies and procedures
- Communicates effectively with all staff
- Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately
- High School Diploma required
- Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
- Requires considerable initiative and judgment
- Must have word-processing and clerical skills
- Must be able to work flexible hours and participate in holiday activities
- Physically able to bend and reach
- Physically able to sit for extended periods of time
- Required to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours (up to 16 hours per day)
- May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
- Could be subject to hostile and emotionally upset Residents due to mentalstatus
- Background, criminal, and drug tests as required by HR policies and procedures
- May be asked to submit to random drug test during employment
- May have their picture taken and image used in social media or community advertising
- May be video recorded from devices installed by families in residents' apartments
Vacancy posted 5 days ago
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