Hospitality Operations Manager — Guest Experience

We are seeking a highly motivated and experienced Manager to oversee the operations of our busy WOB Bar & Kitchen (WOB) restaurant. As the Manager, you will be responsible for managing all aspects of the restaurant, including customer service, financial performance, staff training and development, and overall operational efficiency. An outgoing and approachable demeanor is key to success to ensure a great World of Beer experience for each customer! Benefits: Competitive Wages Flexible Scheduling Career Development and Advancement Opportunities Premium healthcare, dental and vision insurance. Secondary Insurance Benefits (Short/Long Term Disability Insurance, Legal Insurance, etc.) 401K Direct Deposit Meal Discounts Paid Time Off (PTO) that increases with tenure. Personal Meal Comp Bonus opportunity as outlined in the bonus program. Primary Responsibilities: Primary focus should be put on the acceptable attainment of building sales and exceeding all forecasted financial goals, the development and growth of World of Beer staff, the ongoing established World of Beer quality of operations and exceptional shift to shift execution. Qualifications and Job Requirements: 1-2 years of previous hospitality/food service management experience that resulted in positive sales and growth is preferred. A history of the highest levels of restaurant cleanliness, safety, and sanitation standards. Ensure consistent, superior execution of all operational standards. Understand all job functions within a WOB well enough to train a new employee on that station. Maintain on-going knowledge of spec/standard of every station within a Bar to the level that you could understand when a standard is being followed. A Food Safety and Alcohol Awareness Certification is required within 30 days of being hired, as required by state law. Limited Ability to travel is a plus. Flexible schedule. Proof of eligibility to work in the United States. Duties/Requirements for Managers Relationship Skills On-going, thorough communication with the staff, GM/Regional Manager Ensure that you prioritize your work with management duties as your primary job, having the authority to hire and fire or make recommendations regarding decisions affecting the employment status of others; regularly exercise a high degree of independent judgment in your work. Ensure optimum staffing and manpower planning. On-going training & development, support, counsel, advice and assistance to all staff members. Ensure team knowledge and focus on the current company hot buttons and directives. Provide all staff members with clear feedback and take immediate and appropriate action, to include discipline or recognition. Always provide a favorable image of World of Beer to promote its aims and objectives and enhance public recognition. In compliance with all Labor laws and WOB programs. Ensure your WOB is a great place to work! Business Skills Ongoing focus on increasing comp store sales and profitability. Maintains controls, awareness, and disciplines of all cost categories. Accurate financial planning & reporting, doing inventories accurately, managing to establish budgets. Ensure that only the highest levels of Bar cleanliness, food safety and sanitation standards are always upheld. Maintain equipment in working order. Purchase spec products accurately. Be punctual with all required or assigned reporting responsibilities. Ensure that the Bar is always in compliance with prevailing federal and local laws and WOB programs. Ensure customer or employee satisfaction and prompt resolutions. Perform Product Manager functions as necessary in location. Follow safety practices/controls. All managers must maintain a working knowledge of all financial controls. Physical Requirements While performing the duties of this job, a WOB Manager is regularly required to talk, hear and see. This position includes the ability to stand for periods of time up to 10 - 12 hours in a shift and have the ability to be able to taste, smell, stoop, bend, stretch, kneel reach, carry, push and lift up to 50 pounds without restriction. Ability to verbally communicate with all employees, customers and phone callers in English. Ability to multitask in a busy environment. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Reporting Relationship: Managing Partner, Regional Manager Pay: Full-Time Exempt Salary - with a bonus potential Summary This job posting is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By applying, you should understand that a job description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities or projects with or without notice. Applying constitutes understanding of the requirements, essential functions and duties of the job description. #J-18808-Ljbffr WOB Bar and Kitchen