Customer Experience Associate
Conduent State&Local Solutions, Inc
Conduent State & Local Solutions, Inc. seeks a Customer Experience Associate IV to support mission-critical government programs. In this advanced role, you’ll handle complex customer inquiries via phone, email, and digital channels, research and resolve escalated issues, and ensure accurate documentation in CRM systems. You will coach junior team members, identify process gaps, and recommend improvements using data and quality metrics. Working closely with cross-functional teams, you’ll help optimize workflows, meet strict performance targets, and uphold compliance and confidentiality standards while delivering a consistent, high-quality customer experience.
Vacancy posted 3 days ago
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