DISPATCHER

Description

Are you ready to take charge and make a real impact? Join our team as a Sanitation Dispatcher and become a key player in our mission to deliver exceptional service while maintaining the highest standards of efficiency and communication. We're seeking a dynamic individual with a passion for problem-solving and a knack for building positive relationships. This is your chance to be at the forefront of our operations, driving success and fostering a culture of excellence!

Key Duties & Responsibilities:

• Direct oversight of service technicians, pick up & delivery drivers, yard personnel, and shop personnel.

• Review all paperwork, including manifests and routing tickets, for completion and accuracy.

• Monitor service levels and deliveries to ensure optimal efficiencies.

• Recommend measures to improve operational practices and quality of customer care.

• Collaborate with various departments to ensure excellent communication within the region.

• Resolve customer service and delivery issues in coordination with other departments.

• Coordinate asset transfers with Operations Managers at other branches.

• Analyze and report on operational activities, such as service levels, routing efficiency, labor & overtime, and fuel.

• Develop and implement standard practices and efficiency in collaboration with the General Manager.

• Administer fleet DOT administration, including logbooks & record maintenance.

• Review and approve time for payroll processing and time off request forms based on operational necessity.

• Coordinate safety training and initiatives with Safety & HR departments.

• Conduct periodic performance reviews and contribute to employee development.

• Create and maintain a positive, safe, and effective work environment.

• Operate a variety of company vehicles.

• Perform other duties as assigned.

Benefits:

Medical, dental, vision, life, disability, and critical illness insurance (Viking contribution to medical premium)

Health savings account for pre-tax contributions based on medical plan election with $100 monthly Viking contribution

401k retirement savings plan with 100% company match on first 3 % employee contribution & 50% company match on next 2% employee contribution with 100% vesting

Dispatcher safety incentive plan earning up to $2500 per year based on driving safe behaviors

Monthly Dispatcher incentive plan

Requirements

• Demonstrated experience with multi-stop routing systems and proficiency in dispatch procedures.

• Minimum of 2 years in a customer service role with a proven track record of excellence.

• Exceptional attention to detail, efficiency, and organizational skills.

• Proficiency in using GPS and other routing systems.

• Disciplined, dependable, and resourceful with a strong work ethic.

• Outstanding customer service skills with a focus on building positive relationships.

• Proven ability in team building, fostering collaboration, and contributing to a positive work environment.

• Strong time management skills and effective prioritization of tasks.

• Demonstrated decision-making and problem-solving capabilities.

• Possession of a valid Driver License (Class C).

• Competency in computer skills, including Microsoft Office and routing/logistics software.

• Excellent written and verbal communication skills.

• Experience managing budgets and effectively managing company assets and inventory.

Work Environment & Physical Demands:

• Utilize computer systems extensively for dispatching and coordination tasks, involving prolonged periods of sitting and focused use of visual interfaces.

• Multi-Tasking: Juggle multiple tasks simultaneously, prioritizing urgent matters in a fast-paced environment.

• Navigate high-stress situations with composure, making critical decisions under pressure.

• Occasionally visit construction sites, involving walking, standing, and lifting items weighing up to 30lbs.